Installation Support Agent: Scheduling

11 hours ago

Cape Town, Western Cape, South Africa Tracker Connect Full time

Position Summary
Industry:
IT & Internet

Job category:
Customer Service

Location:
Cape Town

Contract:
Fixed Term Contract

Remuneration:
Market Related

EE position:
Yes

Introduction
Tracker requires the services of an Installation Support Agent in their Installation Logistics – Scheduling division. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. Cape Town Office

Job Description

  • Marketing of Tracker to both existing and prospective clients.
  • Establishing, building and maintaining relationships with our various partners.
  • Contract administration, feedback and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet/exceed targets.
  • Data capturing.
  • Follow up leads/queries.
  • Scheduling fitments of Tracker units.
  • Liaising with technicians regarding appointments.
  • Rescheduling of appointments.
  • Checking/Maintaining high Quality of schedules.
  • Monitoring effective utilization of Tracker technicians.
  • Outsourcing of work to Fitment centres.
  • Maintain local and regional Scheduling Relationships.
  • Management of potential cancellations.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLA's

Minimum Requirements

  • Matric with at least 1 year Contact Centre experience.
  • Must have 1 year Customer Service experience
  • Data Capturing
  • Bilingual (English and Afrikaans) advantageous.
  • Computer literacy.
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.
  • Excellent time management - Work with time controls.
  • High levels of self-discipline.
  • Be able to work independently.
  • Must resides in Cape Town.

NB : Should you not receive a response from us within 2 weeks, kindly consider your application unsuccessful.

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