Service Coordinator

1 week ago

Durban, South Africa Tech5 Full time

**We're Hiring**
**Position: Service Coordinator**

**Service Coordinator.**
Check our website for the complete breakdown:
Tech5, an Internet Service provider has an exciting opportunity for a Service Coordinator Position.

**Key Responsibilities**:
**Service Coordination**:

- Schedule and monitor service installations, upgrades, downgrades and cancellations.
- Liaising with FNO's
- Loading orders on FNO portals

**Technical Knowledge**:

- Possess a solid understanding of ISP technologies and processes.
- Collaborate with technical teams to understand and communicate technical details to customers.

**Issue Resolution**:

- Investigate and troubleshoot service-related issues, working closely with technical support teams.
- Document customer issues, resolutions, and follow-up actions for future reference.

**Documentation and Reporting**:

- Maintain accurate and up-to-date records of customer interactions and service-related activities.
- Generate reports on service performance, customer satisfaction, and key performance indicators (KPIs).
- Sales Reporting.

**Quality Assurance**:

- Conduct regular reviews of service delivery processes to identify areas for improvement.
- Implement and monitor quality assurance measures to enhance the overall customer experience.**Qualifications and Skills**:
**Experience**:

- Previous experience in a customer service or coordination role, preferably within the ISP industry for a minimum of 3 years.

**Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical customers.

**Organizational Skills**:

- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to prioritize tasks effectively.

**Technical Proficiency**:

- Familiarity with ISP technologies and networking concepts
- Knowledge of troubleshooting procedures.
- Computer Literate.

**Customer Focus**:

- Demonstrated commitment to providing exceptional customer service.
- Ability to empathize with customer concerns and find effective solutions.

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