Technical Service Coordinator

**1.** **JOB PURPOSE**

Administration of all Admin in service and maintenance department

**2.** **Key performance areas**

Machine uptime
- Ensure technicians are sensitized to SLA status
- Site assessments and machine QC as well as reporting on Quality of workmanship

Maintenance Administration and Planning
- Maintaining and tracking assets, its maintenance and state.
- Upkeep of System data relating to service and maintenance, planning and processing of job cards, breakdowns and service bulletins.
- Maintain and update NOSA documentation
- Maintain and update Technician documentation

Service Stockholding
- Transacting and control of maintenance stock.

Timekeeping
- Attendance Register Control and Administration.

Customer Service
- CSI
- Query management

Procurement
- Requisitions
- Supplier communication

**3.** **ORGANISATIONAL STRUCTURE**

Operational

**4.** **DECISION MAKING AUTHORITY**

Field service resource allocation

**5.** **PROFILE TRAIT GUIDELINE (as per DISC)**

**JOB DESCRIPTION**

The Service and Maintenance Coordinator is responsible for the following:
**AREA / TYPE**

**Responsibilities**

Machine Availability

1. Ensure technicians are updated in terms of SLA status and assist with planning to avoid SLA breach.

2. Site assessments and machine QC as well as reporting on Quality of workmanship

Maintenance Administration and Planning

1. Update comments on breakdowns at least every day.

2. Filing of machine documentation and attaching to system.

3. Counter updates

4. Monitor and correct maintenance cycle problems.

5. Merge Maintenance Projects.

6. Plan Job cards.

7. Distribute Job card data.

8. Record Items, hours, counter and requisitions per job card.

9. Update job card status.

10. Initiate and process Requisitions and PO’s based requirement.

11. Scan and attach service documents to system (Load Test etc.)

12. Reporting (Internal) as designated.

13. Initiate and follow up on Exchange (Rental) tasks.

14. Book and confirm S&T for technicians if applicable.

15. Maintain and update NOSA documentation

16. Maintain and update Technician documentation

Service Stockholding

1. Order spares as per minimum stock levels.

2. Receiving of all spares and relevant documentation.

3. Monthly stock-take administration.

4. Ordering and Issue of PPE

Timekeeping

1. Administration of attendance registers

2. Administration of Monthly O/T Sheets

3. Fuel card reconciliation

Customer Service

1. Standby after hours

2. Query Management

3. Net promoter score

Procurement

1. Communicate PO Numbers with Suppliers.

2. Follow up urgent orders and payment.

3. Filing of procurement function documentation.

**6.** **SKILLS REQUIRED - SPECIFIC**

**6.1** **SKILLS**

**KPA**

**Skill**

Administration

1. Matric / Grade 12

2. Technical Qualification (Millwright)

3. Computer Literacy (MS Office)

4. Filing and Retrieving

**6.2** **INTERNAL COMPETENCIES**

**Competency**

**Level**

AX Basic Training

Do

Customer Satisfaction, Communication and Telephonic Selling

Do

AX Procurement (User)

Do

Machine Familiarization

Do

AX Service and Maintenance

Do

Technical training and understanding of MEWP equipment

Do

**6.3** **WORK EXPERIENCE REQUIRED**

**Job**

**Functional experience**

**Years**

Administrator

Senior Supervisory skills

2

Working on a procurement system

2

Ordering of spares

1

Exposed to technical environment

Computer - Microsoft

2

Customer Service

Customer facing position or customer service and query management

2

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)