Service Administrator

2 weeks ago

Durban, South Africa GEA Group Full time

**Service Administrator & Coordinator**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0028161

**Job function**

Service

**Position type**

Full time

**Site**

2 Macarange Close, Mahogany Ridge Westmead Durban 3601
- Your responsibilities and tasks:
Processing Service Calls
- Ensure WIP is up to date - only actual WIP on your name.
- Open Service call numbers for Breakdowns, Planned Work and Day to day.
- Load lines and create picking lists.
- Follow up on spares delivery.
- Keep Service Supervisor & client up to date with spares deliveries.
- Check spares with FSE.
- Liaise with Service Supervisor and assist in planning work schedule and inform clients.
- Liaise with Service Supervisor and arrange for sub-contractors to go to site.
- Load labour costs (Wage uploads)
- Liaise with Service Supervisor’s and FSE’s, if the job has been completed and if additional spares are required.
- Ensure all costs are on the call.
- Cost call / Ensure that correct Margin is obtained.
- Forward all supporting documents to Service Supervisors / Heads of Service and ensure transaction service call is signed off.
- Create pro-forma and have it signed off and forward to customer.
- Invoice when Order Number is received from customer.
- Change to Close Status
- Depending on call type - Create batch and ensure that Batch is received timeously.
- Upload all supporting documents to Service Team’s Folder

Debtors:

- Assist Debtors Department with following up of overdue accounts.
- Resolving queries on accounts where necessary in conjunction with Debtors Controller.
- Manage Relationship with Finance and Customer

Your profile and qualifications:

- Be Computer literate, experienced in MS Excel, Word and Outlook.
- A good working knowledge of the business / service administration processes, excellent communication skills (both verbally and writing) and an understanding of the service business.
- Must have a valid driver’s license.

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