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Customer Services Agent
2 weeks ago
**Moving your career forward**
Our CEO, Angus spotted that many vans on the roads are half full or empty at any given time and so AnyVan was born in 2009 to create the world's most efficient technology logistics platform and help halve the number of miles driven.
We've achieved incredible milestones since then, including securing the largest funding round for a UK tech logistics company from Vitruvian Partners. Today, AnyVan is the largest and fastest-growing company in the logistics space, with big ambitions for the future.
We're committed to moving that's miles better and have helped over 8 million customers across the UK, Ireland and Europe (France, Germany, Italy, Spain) and over 150,000 customers have rated us excellent on Trustpilot.
By using innovative technology, we're transforming the moving experience, cutting costs and doing our part for the planet to make sure moving doesn't cost the earth. We've saved enough miles to travel 1,185 times around the world, reduce 8520 tonnes of carbon annually and are proud to be the only carbon neutral removals and delivery company in the UK
We're looking for passionate individuals to join our talented team of approx. 300 AnyVanners in our London and Cape Town offices. If you're as driven as we are and want to be part of a forward-thinking company to make moving 'miles better' and moving your career forward at the same time - we'd love to hear from you
At AnyVan, we’re super proud of the service we provide. Our team is quick, friendly, and knows how to make every customer feel supported—whether they’re moving house or precious sentimental items, it can be a stressful time for our customers.
Our CS roles are fast-paced, high-energy, and it can be a bit high pressure at times, but that’s why we love it Plus, with ou_r amazi_ng Trustpilot rating, you can see how great we are at what we do
We’re not just looking for anyone; we want people who are driven, love a challenge, and are eager to grow with us. You’ll have all the training and tech you need to stay on top of your game and help our customers in the best way possible.
**Why join our CS team?**
- ** Great tools and**tech to help you do your best work
- ** Top-notch trai**ning so you’ll always be at the top of your game
- ** A fun, high-performing**team that loves what they do
- ** Room to grow**—if you’re keen to take on more, we’re all about promoting from within
**Sound like the place you want to be?**
**What you'll be doing**:
We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to our customers on the phone who live in France as well as digitally via whatsapp and other digital channels:
- You'll be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
- Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
- Use great active listening and questioning skills to correctly assess, manage and resolve queries
- Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
- Keep all customer communication records and data updated and accurate in the right systems
**What you’ll need to succeed**:
- 3 years+ customer services experience in a call centre environment
- The ability to speak and write in French and English Fluently
- A genuine passion for delivering unparalleled service and going the extra mile for our customers
- A minimum speed of 30+ words per minute with high accuracy
- Proficient with IT packages (especially G-Suite) and digital services
- Comfortable working towards and achieving targets
- Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
- A bias to action with a proven track record of getting things done quickly and well
- The ability to commute to our offices in the CBD for work and work to our shift patterns
- We align to European operating hours roles operate on a shift pattern basis around the following in South African Standard Times
- Apr - Sep, Monday - Friday 9.00am - 10.00pm Saturday - Sunday 10.00am -7.00pm
- Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm
- Strong alignment with our company values
**Perks of the Job**:
- **A salary that reflects your value**
- ** Performance-Based Incentives**:Enjoy a strong commission structure tied to your success
- **Take a Break**:20 days of holiday plus public holidays and Christmas Eve on us
- ** Keeping you healthy**:ZAR1,000 per month towards medical aid with Momentum or Discovery
- ** Prepare for the future**: Pension Fund with 5% employee and 5% employer contributions
- ** Travel**:We've got your evening commute covered with free transport home after 7pm, car park space if you drive and showers and towel
