Customer Service Agent

1 week ago

Cape Town, South Africa Time Personnel Full time

**Job Overview**:
**Date Posted**: Posted 18 hours ago-
**Location**: Cape Town, Western Cape-
**Job Title**: Customer Service Agent-
**Education Level**: High School / Matric-
**Job Level**: Intermediate-
**Minimum Experience**: 3 - 5 Years**Customer Service Agent position available in Cape Town.**:
Are you a customer-focused Sales Administrator with advanced Excel skills and experience working in the manufacturing industry processing invoices on any ERP system?

Our client based in Cape Town Northern Suburbs requires an effective problem solver who can work accurately with figures, manage stock levels for production and submit timely reports.

This is a pressurised environment where you will be challenged with meeting client expectations, preparing documentation for orders, and supporting the sales team.

**Requirements**:

- Matric (or equivalent qualification)
- Bilingual in English and Afrikaans
- Minimum 3 years’ experience in customer service / internal sales
- Advanced Excel skills - this will be tested on interview level
- Must have experience working on any ERP system
- Basic knowledge of export processes will be an advantage
- Able to work in a fast-paced, high-pressure environment
- Must be able to work as part of a team and independently
- Strong analytical ability
- High attention to detail and accuracy
- Outstanding professional written and verbal communication skills
- Must be able to handle difficult situations and challenges professionally

**Duties and Responsibilities**:

- Reporting to the Customer Service Manager
- Draft quotes and assist walk-in customers
- Process cash sales
- Capture customer orders and prepare invoices
- Ensure that orders are dispatched within the specified deadlines
- Process orders for international clients and prepare documents for exporting of goods
- Follow up and manage production orders and import orders
- Follow up with customers on progress
- Processing of payments received for quotes

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