Claim Agents

Calling all Cycling enthusiasts, w ith a passion for sales

Do you enjoy the outdoors?

Are you an active person?

Is Cycling your passion?

**Purpose**:
We are cyclists in the insurance industry. Our specialty is getting our fellow cyclists back in the saddle after an unfortunate event happens. We have thirteen years of experience when it comes to assessing and managing bicycle claims and we have assembled our claims team from ex-pro cyclists, bicycle mechanics and bicycle store managers. Trained in insurance, our team has the technical knowledge to assess claims accurately and cost-effectively. We know our stuff. If you love cycling and know (or want to learn about) insurance, this is the ideal opportunity for you.

**Working hours**:
08h00 to 17h00

Monday to Friday

**Remuneration & Benefits**:
Monthly base salary R15,000 - R20,000 (experience dependent)

Working with the best-known insurance partners in South Africa

Based in Stellenbosch

**Main activities**:
We provide an end-to-end service where we facilitate the whole process from contacting the client to gathering information/evidence, reviewing, and validating the evidence, quoting on the correct replacement/s, and then facilitating the replacement process

You will have to manage and deliver a superior claims service to ensure that all claims are investigated and settled within the limits of the policy coverage. Provide support to the Customer Service team by providing technical claims and bicycle knowledge

**Responsibilities**:
Manage the end-to-end claims process from lodgment to settlement

Day to day management of claim lodgments, customer inquiries and validating reported insurance claims

Answer incoming calls and provide customers with empathy, certainty, guidance and support from lodgment to final resolution of claim situations and inquiries

Provide accurate advice to customers and clear instructions of the next steps of what we will do and what we need the customer to do

Identify potential fraudulent claims and follow agreed policies and procedures

Effective communication with internal and external customers

Ensure that customers and suppliers/service providers, including assessors and repairers, are contacted in a prompt, courteous and knowledgeable manner

Resolve complaints and disputes from clients, suppliers or service providers within agreed service levels

Authorise claim payments within the approved delegated authority of the position

Ensure that claims are processed in accordance with policy guidelines, company procedures, approved suppliers and industry laws and guidelines

Effective and accurate notes on electronic claim files

Ensure claims decisions are technically sound and communicated appropriately to all customers and stakeholders

Manage individual productivity, to ensure that all work is completed daily including telephone calls, tasks and claims

**Who this role will be best suited to**:
If you are a cyclist and have good technical bicycle knowledge you may have what it takes in this role

If you have knowledge of the cycling industry, some insurance experience, or have completed a 3 year degree, you may be the one we’re looking for

If working for an International Company, learning about Bicycle and Cyclist Insurance and engaging with like-minded cycling addicts appeals to you, please get in touch

Must live in Stellenbosch or the surrounding areas of Stellenbosch with your own vehicle

Grade 12

Must have worked with International clients