Executive: Digital Product

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Lead the end-to-end product lifecycle management of digital solutions that deliver exceptional user experiences and drive customer engagement within established commercial frameworks. Champion agile delivery methodologies, user-centered design, and data-driven product optimization to ensure solution relevance and business impact

Job Description

KEY FOCUS AREAS- Lead product lifecycle management from conception to retirement across digital platforms.- Drive agile product development and delivery methodologies within defined commercial frameworks.- Ensure digital products meet user experience standards and performance requirements.- Collaborate with Strategy & Commercialisation to align product features with monetization goals.- Use customer feedback and analytics to optimize product functionality and adoption.- Manage product backlogs, sprint planning, and cross-functional delivery teams.- Ensure products meet regulatory, security, and quality standards.- Drive continuous improvement in product development velocity and quality.- Represent product management in strategic planning forums.

ACCOUNTABILITIES

Strategy Formulation and Execution- Execute product development strategies within commercial frameworks defined by Strategy & Commercialisation.- Translate commercial requirements into product roadmaps and delivery plans.- Define and implement agile product delivery methodologies that support business objectives.- Collaborate with cross-functional teams to ensure product strategies are executable and measurable.- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.- Track execution progress against key strategic initiatives and intervene to correct course where needed.- Support transformation initiatives through structured programme delivery and change management practices.- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy- Champion customer-centric digital product development by embedding user feedback into design and delivery along with product business owners.- Use data and insights to refine digital product features and enhance customer satisfaction.- Ensure digital products deliver consistent, high-quality experiences across all touchpoints.- Interpret market and customer insights to inform operational plans and prioritise capability investments.- Utilise customer and product data to improve processes and propositions, ensuring measurable customer value delivery.- Instill customer-centric decision-making in teams, balancing experience and efficiency targets.- Implement initiatives that improve customer and product retention through operational enhancements.- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.

Client-Driven Innovation and Change- Lead innovation in digital product design and delivery, leveraging emerging technologies and methodologies.- Foster a culture of experimentation and continuous improvement within product teams.- Translate client needs into actionable product enhancements that drive engagement and loyalty.- Monitor competitive landscape and identify opportunities to improve products, services, or operations.- Drive continuous improvement and innovation within the team to enhance customer outcomes.- Shape client experience initiatives through project ownership and delivery responsibility.- Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.- Represent the voice of the customer within leadership forums to influence service delivery priorities.- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspect