Executive: Digital Channels

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Lead the transformation of digital channels through secure development practices (DevSecOps), enhancing customer engagement and operational efficiency. Drive innovation and automation across platforms to support strategic business objectives and ensure compliance with security standards.

Job Description

KEY FOCUS AREAS- Implement and operate DevSecOps platforms and delivery pipelines within approved infrastructure frameworks- Lead CI/CD toolchain implementation, container orchestration, and microservices platform operations-
- Drive automation excellence in development environment provisioning and platform monitoring-
- Optimize developer productivity through platform services and self-service capabilities within infrastructure governance standards

ACCOUNTABILITIES

Strategy Formulation and Execution- Lead the strategic integration of DevSecOps principles into digital channel development and operations.- Define and execute digital transformation roadmaps that prioritise secure, scalable, and customer-centric platforms.- Align digital channel strategies with enterprise architecture and security frameworks.- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.- Track execution progress against key strategic initiatives and intervene to correct course where needed.- Support transformation initiatives through structured programme delivery and change management practices.- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy- Champion secure and seamless digital experiences that meet evolving customer expectations.- Leverage DevSecOps practices to ensure reliability and responsiveness of customer-facing platforms.- Use customer feedback and analytics to continuously improve digital service delivery.- Interpret market and customer insights to inform operational plans and prioritise capability investments.- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.- Instil customer-centric decision-making in teams, balancing experience and efficiency targets.- Implement initiatives that improve customer engagement and retention through operational enhancements.- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.- Represent the voice of the customer within leadership forums to influence service delivery priorities.- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.- Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth- Drive growth through the expansion and optimisation of secure digital channels.- Identify and implement technologies that support scalable and sustainable digital operations.- Collaborate with business units to align digital initiatives with revenue and engagement goals.- Develop business area growth plans aligned to segment and enterprise priorities.- Work with business partners to define and execute on growth strategies and operational initiatives.- Mobilise functional teams to deliver growth targets and embed performance accountability.- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change- Foster a culture of innovation by embedding DevSecOps into the digital delivery lifecycle.- Lead initiatives that transform customer engagement through automation and agile delive