Ict Service Delivery Manager

**Purpose of the job**:To ensure ICT infrastructure and related support services are maintained, upgraded and enhanced in line with the technological requirements of the business. Responsible for ensuring service delivery to clients, staff and delegates is effectively managed through planning, implementing, operating and overseeing those responsible...

**Job Details**: Permanent / Hybrid **MAIN PURPOSE OF JOB**: - As part of the strategic ICT Leadership team you will be expected to drive the Digital Transformation of business operations and enterprise services. - Broaden the leadership of ICT function at divisions, as well as actively supporting the divisional CIO with the daily ICT operations and...

Gijima Holdings OverviewGijima Holdings is a leading provider of ICT services, with a strong presence in the South African market.We are seeking an experienced Regional Field Services Manager to join our team and contribute to our mission of delivering exceptional service to our clients.In this role, you will have the opportunity to leverage your expertise...

The Successful Candidate Will Be Responsible For:Ensuring that the organisation is provided with robust ICT resources and services to meet operational needs.Leading and directing the provision of technical support to staff and stakeholders regarding ICT facilities, applications, and services.Effectively managing and monitoring all ICT systems and...

**Job overview** Develop, implement, and manage operational strategies for the region and ensuring customer service standards are maintained to the highest levels and setting performance and efficiency level objectives for the region. **Duties** Work in conjunction with the Regional Operations teams to co-create the regional operations strategyWorkclosely...

**Job Duties/Responsibilities will include**: Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of service Review and optimize processes and procedures Ensure that delivered services are fit for purpose, carrying out relevant reviews as necessary Manage the...

Key ResponsibilitiesLeverage technology to enhance service delivery and support digital transformation initiatives.Develop and implement effective ICT strategies to align with the WCG's strategic business goals.Maintain relationships with stakeholders, including Ce-I and the Department of Education.

The Support Desk Administrator is the first point of contact for the company ICT Service Desk. The company ICT Team requires a highly motivated, enthusiastic, service-oriented individual to support and maintain an effective IT support service desk and provide administrative support to the running of the ICT department operations and related projects. The...

The Service Delivery Manager is responsible for the delivery of Cloud MXDR service offering. This includes the following processes, responsibilities, and tasks: - Day-to-day functional management of the MXDR team and members - Project management for connecting customers to the Cloud MXDR - Preparing and monitoring the Cloud MXDR SLA for assigned...

A global Telecoms/ISP is urgently seeking a highly experience and people centric Service Manager for their office in Johannesburg. **Role**: This is a Customer facing role that entails design, planning, delivering, operating and controlling information and communications technology (ICT) services offered to customers. You will work to retain and support the...

**Responsibilities/Tasks**: - Provide 1st line technical support to resolve service desk incidents and to asses and route incoming user and vendor queries that require escalations/assignments e.g. if an issue needs to be assigned to another support engineer. - Perform some technical functions i.e. reimage windows laptops, creating AD accounts, reset...

**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

To manage and monitor all installed ICT systems and infrastructure. **KEY RESPONSIBILITY AREAS** - To build, manage and monitor Infrastructure and Operations services, and cloud based services within the ICT engineering environment - To manage incidents and ticket request within ICT engineering environment - To manage and mitigate ICT risks - To ensure...

Are you a strategic ICT professional ready to lead a dynamic team? We are seeking an ICT Manager to ensure robust, scalable, and secure technology services that meet business needs.Key Responsibilities:Oversee ICT systems, infrastructure, and application development.Manage IT procurement, vendor negotiations, and system performance.Ensure cybersecurity best...

**Responsibilities/Tasks**: **ICT** - Line management of the ICT team - Formulation and implementation of an annual ICT Strategic Plan and associated budget - Management of electronic information on company servers - Chair of the ISMC (Information Systems Management Committee) - Interact with company management regarding technology platforms with the view to...

**The main purpose**: The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and...

**Job Advert Summary**: To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent solution. **Minimum...

We are recruiting for an ICT project Manager position. **Duties and Responsibilities**: **Required Experience** - Minimum of 7 years’ experience and extensive skills in Project and product - Management with proven track record of successfully implementing projects - (National or multi-national Entity/Company). - Experience - ICT Project Management...

About This OpportunityWe are seeking a highly skilled Western Cape Government ICT Infrastructure Manager to join our team. As a key member of our organization, you will be responsible for providing administrative and technical support regarding the ICT Government Motor Transport (GMT) Systems and related ICT services.Job DescriptionIn this role, you will...

**The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized...