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Senior ICT Service Delivery Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Gijima Holdings Full time

Gijima Holdings Overview

Gijima Holdings is a leading provider of ICT services, with a strong presence in the South African market.

We are seeking an experienced Regional Field Services Manager to join our team and contribute to our mission of delivering exceptional service to our clients.

In this role, you will have the opportunity to leverage your expertise in field service management to drive business growth and improve customer satisfaction.

Job Description

The Regional Field Services Manager will be responsible for overseeing the delivery of field services across a designated geographic region.

You will work closely with our field service teams to ensure that clients receive high-quality service and support, while also driving business growth and improving operational efficiency.

Key Performance Indicators

  • Service delivery performance metrics, including first-time fix rates, response times, and customer satisfaction ratings.
  • Project status and key performance indicators, including project timelines, budgets, and quality metrics.
  • Revenue growth and margin expansion through effective service delivery and relationship management.