Ict Service Desk Administrator

**Responsibilities/Tasks**: - Provide 1st line technical support to resolve service desk incidents and to asses and route incoming user and vendor queries that require escalations/assignments e.g. if an issue needs to be assigned to another support engineer. - Perform some technical functions i.e. reimage windows laptops, creating AD accounts, reset...

**Job Advert Summary**: To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent solution. **Minimum...

Job Description**Main purpose of the job** To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent...

**Responsibilities/Tasks**: **ICT** - Line management of the ICT team - Formulation and implementation of an annual ICT Strategic Plan and associated budget - Management of electronic information on company servers - Chair of the ISMC (Information Systems Management Committee) - Interact with company management regarding technology platforms with the view to...

**SERVICE DESK COORDINATOR JOB DESCRIPTION** **Role** **Responsibilities** - Point of contact for service requests - Triage of service requests and incidents - Prioritisation of tickets - Ensure users provide adequate level of information in tickets - Monitor ticket queues - Responsible for resolution of tickets within SLAs - Effective and efficient...

**THE COMPANY** **THE ROLE** An IT Support Specialist’s role in Traderoot Africa is crucial to its operations. The IT service desk assist throughout the entire product lifecycle and ensures that all users receive help promptly. ICT Desk Support position must ensure that all technical aspects are functioning optimally. Technical hiccups can affect...

We are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment...

**Purpose of the job**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

About This OpportunityWe are seeking a highly skilled Western Cape Government ICT Infrastructure Manager to join our team. As a key member of our organization, you will be responsible for providing administrative and technical support regarding the ICT Government Motor Transport (GMT) Systems and related ICT services.Job DescriptionIn this role, you will...

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Acting Head of ICT **Key responsibilities will include but are not...

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

**Direct Reporting Line**: Senior ICT Support **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

**Job Duties/Responsibilities will include**: Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure all...

**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

**Purpose of the job**:To ensure ICT infrastructure and related support services are maintained, upgraded and enhanced in line with the technological requirements of the business. Responsible for ensuring service delivery to clients, staff and delegates is effectively managed through planning, implementing, operating and overseeing those responsible...

**Purpose of the job**:To ensure ICT infrastructure and related support services are maintained, upgraded and enhanced in line with the technological requirements of the business. Responsible for ensuring service delivery to clients, staff and delegates is effectively managed through planning, implementing, operating and overseeing those responsible...

**ROLE PURPOSE** The service desk manager is the leader of a critical IT service-management function that processes a large volume of incidents and service requests each day. The service desk manager is responsible for smooth operations, that SLAs are being fulfilled and service-desk clients are happy with the support they are receiving. He/She is actively...

**Direct Reporting Line**: Senior ICT Suppport **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...