Product Operations Specialist

**Job Purpose**

The Product Operations Specialist is responsible for assisting the operationalisation of the product roadmap and the product team to deliver on the Product Roadmap in support of broader business goals. The incumbent will be a cross functional team communicator and collaborator, assisting to shape products, services and solutions. They are focused on driving a stellar customer experience using the organisation's products, partnering with both Product and Sales Operations teams to enhance the product experience, and increasing internal team efficiency by driving training content and improvement tools.

**Key Responsibilities**

Optimise operational efficiencies, support project management and assist stakeholder engagement within both BLD and across Service Providers
- Collaborate across project and operational teams and individuals to achieve desired outcomes.
- Manage and maintain our product offerings within all internal related business systems and business processes
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
- Work with product development, sales and operations, and other teams to influence and shape the product execution strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, customers impacted, revenue impact, and other relevant metrics.
- Support and administer the creation of new product items, the general upkeep of existing items and the decommissioning of terminated items
- Plan, guide and manage the day-to-day operational activities for products, services and solutions.
- Provide input into the Route to Market or Operational plan.
- Support the business commercialization processes across our product offerings that connects Technology, Business users, Support teams, Finance and Sales functions effectively
- Drive team KPIs across business stakeholders and support our continuous improvement agenda
- Identify and streamline workflows to improve efficiency and collaboration.

Optimise operational efficiencies, support project management and assist stakeholder engagement within both BLD and across Service Providers
- Collaborate across project and operational teams and individuals to achieve desired outcomes.
- Assist in prioritising and evaluating projects within the business.
- Support and manage customer expectations for project deliverables.
- Support stakeholder communications.
- Continuous Improvement: Promote a culture of continuous improvement by regularly reviewing and refining operational processes
- Collect, analyse, and interpret product data to identify trends and insights.
- Provide advanced product/service information and respond to basic customer questions about the product/service
- Work within an established project management plan to achieve specific goals.
- Develop an in-depth knowledge of all products, services and solutions and utilize this knowledge to successfully support and direct operations teams.
- Work effectively with internal support departments (Marketing, Finance, and Sales).
- Build alliances and partnerships with subsidiaries.
- Collaborate with senior stakeholders

**Competencies**
- Data governance principles
- Market Insights
- Operational workflows
- Risk Management
- Commercialisation practices
- Oracle Fusion
- Presentation Skills
- Reporting Skills
- Analytical skills
- Planning and time management
- Collaborative and a team player
- Independent and objective
- Ethical and acts with integrity

**Education**
- Matric
- Minimum National Diploma or Degree in Business Operations or equivalent

**Experience**
- 2years' experience in Product or Relevant Business Operations