Operations Specialist

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. We have an exciting opportunity for an Operations Specialist within SHA Risk Specialists. What will make you successful in this role? Key responsibilities include: Finance Support Functions: Assist in coordinating, compiling and communicating various activities relating to Budgeting activities. Assist in coordinating, compiling and communicating various activities relating to Forecasting activities. Monthly checking and reconciliations in relation to SHA Line of Business reporting. Investigating variances and dealing with queries. Tracking and reporting on Expense variances. Involvement in tracking and remediating issues relating to Credit Control functions impacting Age Analysis and Cancellation Reserve. All of the above will require building and maintaining close relationships and collaboration with our Santam Specialist Finance colleagues. Project Support Functions: Project Financial and Cost management (accurate budgeting, actuals tracking, forecast projections, monitoring and control of expenses, invoicing, journals, general ledger queries and payments). Create and maintain comprehensive documentation, including project plans, task lists, progress reports, and meeting minutes. Create various dashboards and presentations. Attend demos and meetings relating to Group-driven initiatives and disseminate information to relevant stakeholders as required. Assist Ops Team in planning, organising, and executing project activities, ensuring adherence to project timelines, objectives, and scope. Understand, translate, and champion the strategic and holistic needs of the business unit. Assist with Change Management requirements and activities as needed. Coordinate testing activities. Schedule and organise meetings and workshops. All of the above will require building and maintaining relationships with our Business Change colleagues. Other Operational Responsibilities: Produce and distribute routine and ad-hoc reports to internal and external stakeholders. Assist with any Regulatory, Risk or Governance activities that fall within the Ops Team’s area of responsibility (e.g., incident logging and tracking, preparing stats for COB reporting, Business Continuity Plans, activities supporting Internal and External audits, Due Diligence requirements and processes). Participate/assist with Data Audits. Support with creation of process flows and SOPs (Standard Operating Procedures). Assist with any activities relating to VOX (Voice of Experience) surveys. Review and update SHA Operational Directives document. General Administration: Arrange and/or attend meetings (internal and/or external) as and when required. Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures. Attend to the production of general correspondence if and when necessary. Manage set-up and maintenance of MS Teams Groups and Channels. Qualifications & Experience 3 - 5 years experience in the Insurance Industry Ability to engage at Senior Management level Excellent MS Excel knowledge and experience (Advanced Level) PowerPoint knowledge and experience (Advanced Level) Strong analytical skills and logical reasoning Strong attention to detail Strong client service orientation Ability to work under pressure Planning and organising Learning and researching Applying expertise and technology Problem-solving skills Self-Confidence & Assertiveness Proactive approach Producing innovative solutions Adapting to changing environment Excellent communication/interpersonal skills Adhering to principles and values Working well in a diverse environment Delivering results and managing customer expectations #J-18808-Ljbffr