Call Center Agent

3 days ago

Cape Town, South Africa SWATX Full time

**Customer Support**: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

**Issue Resolution**: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

**Data Entry and Documentation**: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

**Product Knowledge**: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

**Collaboration**: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

**Performance Metrics**: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

**Requirements**:

- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.

  • Customer Service Call Center Agent

    1 week ago

    Cape Town, South Africa Mariposa Call Center Full time

    Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...

  • Call Center Agent

    2 weeks ago

    Cape Town, South Africa VirtuHire Full time

    Join our dynamic team at VirtuHire as a Call Center Agent! In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls. Your excellent communication skills will contribute to customer satisfaction and drive our mission of providing top-notch service. This position requires you to work on-site from...

  • Call Center Agent

    3 weeks ago

    Cape Town, South Africa Virtuhire Full time

    Join our dynamic team at VirtuHire as a Call Center Agent In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls. Your excellent communication skills will contribute to customer satisfaction and drive our mission of providing top-notch service.This position requires you to work on-site from...

  • Recruitment for Call Center Agents March 2023

    3 days ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    We are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team. We are an outbound call center We do sales telepathically. **Requirements**: - Matric - Must be outspoken and computer literate. - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission - Incentives Full Training will be...

  • Inbound Call Center Agent

    1 week ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Agent

    3 weeks ago

    Cape Town, South Africa P3 People Full time

    People, passion, and purpose- are our core values at P3, a company located at the V & A. Waterfront. We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional...

  • Sales Call Center Agent

    7 days ago

    Cape Town, South Africa WNS Global Services Full time

    **Company Description** We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. You will be responsible for identifying opportunities to cross-sell and up-sell, while ensuring...

  • Inbound Call Center Agent

    1 week ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Trainer

    5 days ago

    Cape Town, South Africa A1 Financial Services Full time

    A1 Group SA is looking for a Trainer/coach to join our People Development Team to coordinate training activities that will help optimize our human capital. Our company specializes the call center and field markets and is an outsource provider to leading national and international Brands. The Trainer/Coach will be responsible for scheduling and conducting...

  • Call center sales agent

    7 days ago

    Cape Town, Western Cape, South Africa A1 Financial Services Full time R66 000 - R99 000 per year

    Call Centre Funeral AgentA1 Financial Services is seeking energetic, target-driven sales agents to join our funeral insurance campaign for a leading South African insurer. If you love sales and thrive in a fast-paced environment, this role offers strong commissions, incentives, growth opportunities, and a fun team culture. Based in Cape Town (Southern...