Banking Sales Administration Assistant

Our client, one of the largest international Islamic banking groups in the world is looking for a Sales Administration Assistant, to be based at Head Office in Durban, to provide support to the Corporate Office in terms of administration tasks including office maintenance to ensure efficiency within the Department.

***

**Main job function**

**1.** **Office Administration**
- Answers all incoming call and handles caller’s inquiries when the need arises
- Coordinates any general maintenance with third party contractors required for the office as requested by the Facilities Department
- Greets, assist and/or directs visitors and clients
- Orders the required consumables and/or any other items as required for branches
- Ensures all branch monthly accounts are paid in a timeous manner
- Handle all Travel Arrangements for managers
- Conducts sorting and distributing of all incoming mails and prepares Branch outgoing mail
- Managing the Petty Cash Account and relevant submissions to Head Office
- Arranges appointments and updates the Corporate Manager and Relationship Managers diary as and when required
- Sends mail internally to respective departments as well as external mail to clients timeously
- Orders stationary as and when required by corporate staff and submits internal order note to Administration department
- Submits any expense claim forms to HR department (when required)
- Updates Corporate client’s database with regards to the Top clients
- Requests from the finance department settlement figures as per client request, and logs accordingly once settled
- Extracts statements as per client requests, and liaise with clients regarding any statement queries
- Liaises with Conveyancing department in regard to bond cancellations, release of title deed as well as requests release of original logbooks as each deal is settled or requested by client.
- Requests and follows up on audit certificates and bank confirmations

**2.** **Sales Administration**
- Requests and collates FICA information from clients and submits same to the technical support team timeously
- Attends to any debit order queries received, and logs any changes/suspensions with the Advances Technical Support Team timeously
- Assists clients with any deal related queries
- Logs and attends to any reimbursements and/or reconciliation requests with the Central Ops Debtors Team when required
- Ensures all fees/deposits/settlements are allocated to the correct account by submitting same to BSA Allocations team
- Any allocation queries received from BSA -Central Operations to be attended to
- Prints all legal agreements and relevant documents pertaining to deals for the respective managers
- Obtain the relevant transaction details and upload to Advances Technical Support log timeously for all revolving asset facilities and once -off motor vehicle and equipment facilities
- Ensure all conditions, fees and payments are logged onto the Advances Technical Support
- Ensure all legal agreements and documents pertaining to deals are signed correctly and dispatched timeously
- Attends to all valuation quotes and instructions, ensuring all requests are followed up with and recorded on the tracking schedule
- Reconciles Valuator Statements monthly and facilitates payments monthly
- Assists in preparing trade and asset markup letters
- Ensures maintenance of new Metro file system by ensuring customer information is scanned and placed in file on an ongoing basis (up until all files have been dispatched)

Qualifications:

- Matric
- Relevant Diploma/Degree will be an advantage
- Computer skills

**Experience**:

- At least 1 years’ experience within a Financial Services institution
- General banking experience would be an advantage
- Microsoft Office at an intermediate level.
- Bank Procedures.
- Credit Policies and Procedures.
- National Credit Act (NCA).
- Strong administrative skills.
- Financial Intelligent Centre Act (FICA) policies & procedures.
- Knowledge in Shariah laws and principles
- Knowledge on Banks products and services