Executives-Back-End / Blended / Customer Service-Email + Chat + Voice

Assistant Manager - Back-End/Voice/Customer Service - Outbound Customer Service Location: Cape Town, Western Cape, South Africa Key Responsibilities Supervise and guide the IT service desk team members, providing mentorship, training, and performance feedback. Lead by example and promote a positive and collaborative team culture. Allocate tasks and...

Job DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...

Job DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...

Assistant Manager-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Professionals in this group are responsible for managing inbound calls, queries via email and chat, and customer service enquiries. Individuals identify and assess customer’s needs and work with the team to resolve issues. Job Details Seniority level: Mid-Senior level...

Overview EXL Cape Town, Western Cape, South Africa Join to apply for the Executive-Voice-Customer Service role at EXL. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed....

We are searching for an outgoing, hardworking, all -around great communicator who cares passionately about the experience that our customers receive. You will be joining an exceptional Customer Love Team called Lunar within Boomerang for one of our offshore UK client Campaigns, talking to our customers on a daily basis to resolve all customer queries. All...

Job DescriptionAs a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures....

Executive-Voice-Customer Service EXL Cape Town, Western Cape, South Africa In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining...

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the appropriate bucket for initial or final review....

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa 1 day ago Be among the first 25 applicants The intake agent will receive and review the fax images and start data entry in the system. Validate and verify the provider and member using all compliance metrics. Create the precert case and route the case to the...