Urdu Speaking Customer Service Agent
22 hours ago
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our team based in Durban.
**Job Purpose**:
**Requirements**:
Grade 12
Well versed in both Urdu and English (Read, Write, Speak)
Clear Criminal Record
**Key responsibilities may include but are not limited to**:
Answer incoming calls and promptly address customer inquiries.
Provide customers with comprehensive product and service information.
Utilise our in-house operating system to identify, investigate, and resolve customer issues.
Maintain detailed call logs and generate reports as needed.
Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
Perform daily administrative tasks and accurately input essential data into various CRM systems.
Demonstrate strict adherence to Company policies and practices.
Review and take action on assigned cases.
Monitor Average Handling Time to meet established standards.
Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
Uphold customer service quality standards and align with established business processes.
Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
**Critical Skills/ Competencies**:
Strong communication skills, both verbal and written, across all organisational levels.
Proven track record in driving solutions.
Exceptional problem-solving abilities with a keen eye for accuracy.
Self-motivated, proactive, and capable of working autonomously.
Confidence in navigating dynamic work environments.
Adaptability and agility in approach.
Demonstrates resilience and a growth mindset.
Proficient in adapting to evolving situations (adaptive thinking).
Adept at collaborating effectively within a team.
Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
**Salary and working hours**:
Market related, based on the level of experience
Shift Allowance
24/7 Rotational Shifts
-
Nepali Speaking Customer Service Agent
22 hours ago
Durban, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Hindi Speaking Customer Service Agent
22 hours ago
Durban, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Arabic Speaking Customer Service Agent
22 hours ago
Durban, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Latin Spanish Speaking Customer Service Agent
22 hours ago
Durban, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Bilingual French Speaking Agent
1 week ago
Durban, KwaZulu-Natal, South Africa Amalfi Outsourcing Full time R150 000 - R250 000 per yearCompany DescriptionAmalfi Outsourcing is a leader in Business Process Outsourcing, incorporating the latest technology and innovative methods to engage with customers. Our mission is to empower our clients and help businesses achieve their full potential by carrying their brand voice to every customer interaction. We provide peace of mind by seamlessly...
-
Customer Service Representative
22 hours ago
Durban, South Africa MindMatch Consulting Full timeAre you interested in joining our client's team of call centre agents, do you have a passion for customer service? We are looking for call centre agents to join our client’s team in Durban Kingsmead | Umhlanga This is a permanent role **Hours**: Monday to Sunday in Rotational shifts 24/7 **Salary**: **Basic**: R5250 **Attendance bonus**:...
-
Hindi Speaking Customer Service Advisor
1 week ago
Durban, South Africa Bespoke International Group Full timeJob Description: We are currently seeking talented and enthusiastic individuals to join our team as Hindi-Speaking Customer Service Consultants. If you are fluent in Hindi and possess excellent communication skills in both Hindi and English, we want to hear from you! **Responsibilities**: - Respond promptly and efficiently to customer inquiries,...
-
Customer Service Agents
1 week ago
Durban, South Africa Bespoke International Full timeCustomer Service Agents Wanted! We are looking for successful individuals who have international Customer Service Experience to join our winning team. **Requirements**: - Minimum 6 months International customer service experience - Energy experience beneficial - Matric Essential - Excellent written and verbal command in the English language We offer: R 5...
-
Customer Service Agent
3 days ago
Durban, South Africa ContactPoint360 Full time**Join our CP360 Family, today!** **Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!** **Who We Are**: At **ContactPoint 360**, we put _people first_. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for...
-
Customer Service Agent
1 week ago
Durban, South Africa ContactPoint360 Full time**Join our CP360 Family, today!** **Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!** **Who We Are**: At **ContactPoint 360**, we put _people first_. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for...
