Latin Spanish Speaking Customer Service Agent

3 days ago

Durban, South Africa Surgo HR & Training Full time

Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.

**Job Purpose**:
**Requirements**:
Grade 12

Well versed in both Latin Spanish and English (Read, Write, Speak)

Clear Criminal Record

**Key responsibilities may include but are not limited to**:
Answer incoming calls and promptly address customer inquiries.

Provide customers with comprehensive product and service information.

Utilise our in-house operating system to identify, investigate, and resolve customer issues.

Maintain detailed call logs and generate reports as needed.

Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.

Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.

Perform daily administrative tasks and accurately input essential data into various CRM systems.

Demonstrate strict adherence to Company policies and practices.

Review and take action on assigned cases.

Monitor Average Handling Time to meet established standards.

Adhere to assigned work schedules, occupancy targets, and workflow monitoring.

Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.

Uphold customer service quality standards and align with established business processes.

Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.

**Critical Skills/ Competencies**:
Strong communication skills, both verbal and written, across all organisational levels.

Proven track record in driving solutions.

Exceptional problem-solving abilities with a keen eye for accuracy.

Self-motivated, proactive, and capable of working autonomously.

Confidence in navigating dynamic work environments.

Adaptability and agility in approach.

Demonstrates resilience and a growth mindset.

Proficient in adapting to evolving situations (adaptive thinking).

Adept at collaborating effectively within a team.

Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).

**Salary and working hours**:
Market related, based on the level of experience

Shift Allowance

24/7 Rotational Shifts

  • Nepali Speaking Customer Service Agent

    3 days ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Hindi Speaking Customer Service Agent

    3 days ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Urdu Speaking Customer Service Agent

    3 days ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    3 days ago

    Durban, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Bilingual French Speaking Agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Amalfi Outsourcing Full time R150 000 - R250 000 per year

    Company DescriptionAmalfi Outsourcing is a leader in Business Process Outsourcing, incorporating the latest technology and innovative methods to engage with customers. Our mission is to empower our clients and help businesses achieve their full potential by carrying their brand voice to every customer interaction. We provide peace of mind by seamlessly...

  • Customer Experience Specialist

    20 hours ago

    Durban, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Customer Service Agents

    20 hours ago

    Durban, South Africa Bespoke International group Full time

    We are looking for dedicated, hardworking, special individuals to join our amazing family. We have various UK Customer Service campaigns that are just waiting for gifted customer services agents to join. **#Bethedifference** **Job Type**: Permanent Pay: From R5 000,00 per month

  • Customer Service Representative

    3 days ago

    Durban, South Africa MindMatch Consulting Full time

    Are you interested in joining our client's team of call centre agents, do you have a passion for customer service? We are looking for call centre agents to join our client’s team in Durban Kingsmead | Umhlanga This is a permanent role **Hours**: Monday to Sunday in Rotational shifts 24/7 **Salary**: **Basic**: R5250 **Attendance bonus**:...

  • Hindi Speaking Customer Service Advisor

    1 week ago

    Durban, South Africa Bespoke International Group Full time

    Job Description: We are currently seeking talented and enthusiastic individuals to join our team as Hindi-Speaking Customer Service Consultants. If you are fluent in Hindi and possess excellent communication skills in both Hindi and English, we want to hear from you! **Responsibilities**: - Respond promptly and efficiently to customer inquiries,...

  • Customer Service Agents

    2 weeks ago

    Durban, South Africa Bespoke International Full time

    Customer Service Agents Wanted! We are looking for successful individuals who have international Customer Service Experience to join our winning team. **Requirements**: - Minimum 6 months International customer service experience - Energy experience beneficial - Matric Essential - Excellent written and verbal command in the English language We offer: R 5...