Triton Express: Branch Manager

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.

The position of Branch Manager has become available at Triton Express in Polokwane.

**RESPONSIBILITIES**:
**Determining branch strategies by**
- Gathering pertinent business freight service and operational information
- Identifying and evaluating trends and opportunities
- Determining sales / operational strategies, defining objectives and evaluating the outcome

**Achieving operational results by**
- Reviewing operations performance via Freightware and management reports in terms of damages, claims, productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
- Monitoring fleet needs, maintenance costing and sub-contractor service levels
- Handling major customer complaints and problems
- Conducting route re-engineering, as indicated
- Recommending new operations policy / procedures and methods

**Maintaining branch administration and financial control by**
- Reviewing and authorising creditors’ payments / reconciliations
- Reviewing / authorising petty cash expenditure and reconciliation
- Authorising branch expenditure within agreed limits
- Reviewing and authorising staff change documentation including engagements, terminations, salary / wage adjustments, transfers, promotions etc
- Reviewing branch profit and loss accounts, taking and maintaining appropriate action
- Monitoring outstanding debts and implementing collections, as indicated
- Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset register or freight holding reports
- Ensuring the maintenance and Integrity of the branch IT and communication systems
- Branch Asset control, such as fleet, building and Maintenance, and company equipment

**Maintaining staffing levels, identifying training and development needs within branch by**
- Recruiting and selecting branch staff
- Ensuring the orientation of all new and promoted employees
- Developing / ensuring implementation of branch training and development plans
- Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
- Developing succession and EE plans and personal growth opportunities
- Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards
- Ensuring compliance with all HR policies, practices and administrative procedures
- Close interaction and motivation with the Sales Teams and clients
- Assisting with New business development, to ensure branch sales targets are met

**Developing new business by**
- Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types etc.) with sales team
- Gathering market intelligence / information in terms of freight service opportunities, competitor activities and reports, accordingly

**Achieving branch sales results by**
- Understanding sales expectations, monitoring team performance and correcting where needed
- Identifying target markets / sales opportunities and routes
- Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates in conjunction with sales team
- Obtaining approval for new client proposals
- Monitoring, investigating, administering and approving client claims

**Maintaining client services and sales volumes by**
- Handling client enquires, queries and problems and facilitating resolutions
- Conducting monthly and weekly sales meetings with sales staff
- Identifying and capitalize on service / sale extension opportunities
- Advising rate increases and processing procedural changes
- Building client relationships at all level
- Identifying client sales volume declines and implementing corrective action

**REQUIREMENTS**:

- Grade 12 Minimum (Matric)
- Basic knowledge on Managerial / people management principles
- Strategic Management
- Approximately 3 / 4 years in Transport or freight related environment
- In depth understanding of freight processes, including Freightware and similar Management systems.
- Basic understanding of road transport and traffic ordinances in SA
- Basic understanding of all organisational discipline (Mar