Motor Sos Agent

1 week ago

Johannesburg, South Africa Santam Full time

OPPOTUNITY

Santam SOS has a great career opportunity available for a Motor Contact Centre Agent who will be based in Auckland Park WHAT WILL YOU DO

The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums.

**This role will also include the following**:
Answering inbound calls and register claims telephonically, including emergencies and Value-Added Services.
Follow compliance regulations for registration of claims that are not on the system, by creating an Incident and advise client of the disclaimer
Natis checks/PDP checks/premium validations and various query types
KEY RESPONSIBILITIES

Telephone Management
Being professional and answering the phone promptly always
Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames
Process STP (Straight Through Processing) claims
Registration and loading of claims as per systematic requirements governed by the policy terms and conditions

**Servicing our clients including**: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building
Ensuring performance standards are met against KPI’s and KPA’s
Be flexible and available as and when needed
Attending all training schedules as required QUALIFICATIONS AND EXPERIENCE

Matric
Minimum of 3 years’ experience in Short Term Insurance essential preferably claims
Excellent computer literacy - MS Office and Santam systems
Strong client service orientation
SKILLS AND EXPERIENCE

Insurance process knowledge
Success in working with cross-functional groups both internal and external to the organization.
Excellent communication both verbal and written
MS Office and proficiency with Santam systems and processes
Trauma handling skills
Computer literacy
Attention to detail and accuracy
Problem solving skills
Negotiation skills COMPETENCIES

Drives results
Deciding and initiating action
Collaborates
Client focus
Flexibility and adaptability
Action orientated
Situation adaptability
Optimises work processes
Emotional intelligence
Critical thinking
Curiosity with creativity
WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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