Non-motor Salvage Operations Manager

**CAREER OPPORTUNITY**
- Santam’s Non-Motor Claims department has a position available for a Non-Motor Salvage Operations Manager to be based in Hill on Empire, Parktown.

**WHAT WILL YOU DO?**
- The Non-Motor Salvage Operations Manager is responsible for leading the operational management of the non-motor salvage function within the claims department. The role ensures effective salvage upliftment, vendor management, compliance with company policies and industry regulations, and maximization of salvage recoveries. The manager will oversee a small operational team, streamline processes, and implement best practice standards to support efficiency, transparency, and customer satisfaction.

This role requires a balance between operational execution, strategic planning, people management, and stakeholder engagement across internal and external business partners.
- DUTIES AND RESPONSIBILITIES

**Operational Management**
- Lead and manage all aspects of the non-motor salvage process, including upliftment, storage, categorisation, and disposal of salvage.
- Supervise a small Non-motor Salvage Team, ensuring quality output, effective workload allocation, and continuous skills development.
- Ensure salvage upliftment is done within agreed service-level timelines and to the required standard.
- Monitor salvage dealer compliance with contractual obligations, including collection, handling, and reporting.
- Vendor and Stakeholder Engagement
- Manage relationships with salvage dealers, logistics providers, and other third-party vendors.
- Conduct regular performance reviews and audits of salvage service providers.
- Engage with brokers, assessors, and internal claims teams to ensure salvage processes align with broader claims handling objectives.
- Escalate and resolve disputes or challenges relating to salvage collection, valuations, or disposal.

**Compliance, Risk & Governance**
- Ensure compliance with POPIA, TCF principles, and all applicable insurance regulations in South Africa.
- Develop, maintain, and update salvage-related Standard Operating Procedures (SOPs) and service-level agreements (SLAs).
- Implement quality assurance and risk control measures to safeguard against fraud, double claims, or salvage buy-back abuse.

**Financial & Data Management**
- Oversee accurate salvage inventory management and reporting.
- Drive salvage recovery optimisation, ensuring fair and transparent valuations.
- Review and approve salvage invoices, bordereaux, and related documentation.
- Analyse salvage data to identify trends, improve efficiency, and support management reporting.

**People Leadership & Development**
- Provide leadership, coaching, and guidance to Salvage Case Management Agents.
- Establish performance objectives and conduct regular performance reviews.
- Identify training needs and coordinate relevant training programs.
- Foster a culture of accountability, teamwork, and customer-centricity.

**Continuous Improvement & Projects**
- Drive initiatives to streamline and automate salvage processes.
- Participate in cross-functional projects, including disaster recovery salvage planning and digital salvage solutions.
- Recommend innovative practices to improve salvage recovery rates and turnaround times.
- QUALIFICATIONS AND EXPERIENCE
- Grade 12 / Matric (essential).
- Relevant diploma or bachelor’s degree (advantageous).
- Minimum 5 years’ experience in non-motor salvage.
- At least 2 years’ supervisory/management experience in a non-motor salvage environment.
- Highly proficient in Microsoft Office and more specifically in Microsoft Excel (essential).
- Experience in salvage dealer contract management.
- Knowledge of CCU (Complex Claims Unit), GIT (Goods in Transit), and volume salvage.
- Exposure to dispute resolution, vendor auditing, and compliance oversight
- Willingness to travel nationally for audits, vendor visits, or salvage upliftment inspections.
- Valid driver’s license
- COMPETENCIES
- Strong technical knowledge of non-motor salvage processes.
- Excellent leadership and people management skills.
- Strong negotiation and vendor management ability.
- Analytical, data-driven decision-making.
- High attention to detail and compliance orientation.
- Effective written and verbal communication skills.
- Ability to work under pressure and meet strict deadlines.
- Customer-focused with a solution-driven mindset.
- WHO ARE WE
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible, whether they work for us permanently or for a short time as temporary employees.
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