Motor Call Centre Agent

2 weeks ago

Johannesburg, South Africa Afrizan People Intelligence Full time

Our Client in the Motor Industry is looking for Call Centre Agents with a motor industry background.

**Key Responsibilities**:

- Follows existing processes and procedures to maintain cost efficiencies. Makes recommendations on potential cost saving opportunities.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs Prevent wastage and identify process improvements to contain and reduce costs
- Adhere to Organizational values and service standards and interact with and communicate with customers accordingly Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements Meet set turnaround times while ensuring own availability, reliability and accuracy Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Investigate new ways to optimize processes Flag opportunities to migrate to platform and supports the use of technology in process and system improvements Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery
- Contribute to teamwork and inclusivity by working together to achieve team goals Value individual contributions and respects diversity in the team Share information and knowledge that benefits the team
- Grade Twelve and motor industry experience (Call Centre)
- Clear criminal record

*Clear credit check
- 2-3 years technical vehicle experience
- Call Centre experience

**Job Types**: Full-time, Temporary
Contract length: 12 months

**Salary**: R10,000.00 - R12,000.00 per month

Ability to commute/relocate:

- Fairland, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Motor Industry Call Centre: 2 years (required)

**Language**:

- English extremely well (required)

  • Call Centre Agent

    1 week ago

    Johannesburg, South Africa Ciazcon Consulting Full time

    **CALL CENTRE AGENT**: - Ciazcon Consulting- Published- September 5, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Answering incoming calls from...

  • Call centre agents

    3 weeks ago

    Johannesburg, South Africa Pro Tem Recruitment Full time

    Call Centre Agents (6-Month Contract with Possible Extension)? Location: JohannesburgMy client is looking for Call Centre Agents to join their team on a six-month contract, with the possibility of going permanent based on performance.Responsibilities:Answering & Routing Calls: Manage incoming calls by greeting students and parents, and directing them to the...

  • Call Centre Agent

    1 week ago

    Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Lead Generation Agent Wanted. Earn through uncapped commission model.You will receive a R3 000 sign on bonus should you pass training.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their...

  • Call Centre Agent I

    1 week ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Impuma Group Full time R150 000 - R250 000 per year

    We're Hiring: Call Centre Agent Location: Johannesburg | IMS Global VenturesAre you passionate about delivering exceptional customer experiences? IMS Global Ventures is looking for adedicated Call Centre Agentto join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and goes the extra mile to...

  • Call centre agents

    1 week ago

    Johannesburg, South Africa Pro Tem Full time

    Call Centre Agents (6-Month Contract with Possible Extension)? Location: Johannesburg My client is looking for Call Centre Agents to join their team on a six-month contract, with the possibility of going permanent based on performance. Responsibilities: Answering & Routing Calls: Manage incoming calls by greeting students and parents, and directing them to...

  • Customer Services Agent

    1 week ago

    Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Call Centre Agent

    2 days ago

    Johannesburg, South Africa Eltel Full time

    Are you a driven and motivated sales professional with a passion for helping families secure their future? We're seeking dedicated individuals to join our team as Call Centre Sales Agents, specializing in selling Cell phone contract. If you have a proven track record in sales and a commitment to providing valuable financial protection to our clients, this...

  • Call Centre Agent

    2 days ago

    Johannesburg, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...

  • Call Centre Agent

    1 week ago

    Johannesburg, South Africa Pink Elephant Full time

    **Key Responsibilities**: - Provide customer support during 24/5 operational hours, ensuring timely responses to inquiries. - Answer incoming calls within 20 seconds, meeting a target compliance rate of 90%. - Verify requestor information and accurately assess the details of each request. - Log requests against location, equipment, and priority level in the...