Senior Warehouse Supervisor

**Job Overview**:
**Key Responsibilities**:

- Supervise warehouse staff and ensure all orders are picked, labelled, and packaged timeously in accordance with SLA requirements.
- Oversee the receipt, assembly, and accurate logging of new inventory items into the system.
- Manage and review processed returns, including determining corrective actions and updating product listings accordingly.
- Handle and resolve follow-ups and disputes related to returns, especially those linked to third-party platforms such as Takealot.
- Assist in the reconciliation of courier accounts.
- Coordinate the preparation of marine insurance documentation for received shipments.
- Assist in identifying products to be sold, including product aggregation, photography, and data preparation.
- Conduct regular inventory counts (weekly and monthly) and perform ad hoc inventory verifications as required.
- Maintain and update the inventory management system on a monthly basis to ensure data integrity.
- Plan and oversee scheduled inventory audits and stock counts.
- Provide hands-on support in assembling items where necessary, ensuring product accuracy and readiness.
- Support customer service by assisting with technical or assembly-related inquiries and collaborating with the customer support team to ensure customer satisfaction.

**Qualifications and Skills**:

- Matric / Grade 12 or equivalent (post-secondary education in logistics or warehouse management is advantageous).
- Proven experience in a warehouse supervisory role or similar logistics environment.
- Strong understanding of inventory control and warehouse procedures.
- Proficiency in using inventory management systems and Microsoft Office tools (especially Excel).
- Good communication and interpersonal skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- High attention to detail and strong problem-solving capabilities.
- A proactive, hands-on approach and a strong sense of responsibility.

**Working Conditions**:

- This role involves manual handling and physical activity in a warehouse environment.
- May require occasional overtime or weekend work depending on operational needs.

**Recruitment Process**:
If you are wanting to apply, there will be a an assessment process, followed by one to two interviews with key players in the team. After which we shall make a decision based on the outcomes of the process.

**About Greenlane Gear (Pty) Ltd**:
At Greenlane Gear, we're passionate about helping South Africans create better spaces — whether it’s organizing a garage, upgrading the home office, or enjoying the outdoors. Based in Germiston, Gauteng, we operate primarily online, offering a wide range of practical, well-priced products for the home, garden, and beyond.

We believe shopping for your space should be simple, reliable, and personal. That’s why we’ve built a business focused on real value and honest service. Our team sources quality gear that’s affordable and ready to ship directly from our warehouse. While we don’t have a walk-in retail space, we’re always here to help - with hands-on support, secure online payments, and fast, local delivery. Our products are available on most popular e-commerce sites within South Africa as well as our very own website.

We aim to make great products accessible to households and small businesses across the country. From functional storage and shelving to outdoor furniture and everyday essentials, we stock products that solve problems and fit real life.

At Greenlane Gear, we don’t just move boxes - we’re here to help people get things done. Whether you're revamping a room, setting up a new workspace, or just trying to bring order to the chaos, we're with you every step of the way.

**Job Types**: Full-time, Permanent

Pay: R15 000,00 per month

Application Question(s):

- Do you have a post-secondary education in logistics or warehouse management?

**Education**:

- High School (matric) (required)

**Experience**:

- warehouse supervisory role or similar logistics environment: 3 years (required)
- Inventory control & warehouse procedures expertise: 3 years (required)
- Proficient in inventory systems & Excel/MS Office: 3 years (required)

**Language**:

- English (required)

Work Location: In person