Head of Services

2 days ago

Johannesburg, South Africa Stonebridge HR Solutions Full time

We are looking for a Head of Services for a dynamic company in the Melrose Arch area.

**Primary Role Functions**
- Effectively and efficiently run service operations and delivery for one of the largest markets in the Group of companies.
- Consolidate and streamline the service delivery, ensuring consistency and excellence
- Implementation of key strategic and structural changes to ensure key business deliverables are met.
- Responsible for the service performance management of 700 clients and a staff compliment of 12 located in multiple geographies.
- Operational and Service integration of new business as a result of growth or acquisition.

**Requirements**:

- Bachelor’s degree in Finance, Business or Management
- Minimum 5 years Management experience in a client engagement environment
- Strong reporting and analytical skills.

**Responsibilities**:
**Operational**
- Oversee the end to end service function and related operations for the branch of the company.
- Optimize, implement and manage all processes related to the client service function to meet expected service criteria.
- Monitor branch performance specifically, but not limited to revenue generation, existing client retention and new client on-boarding, implementing appropriate remedial action where necessary.
- Ensure cohesion is maintained between the service teams and shared service centre, to enable client service delivery of the highest standard.
- Manage internal relationship between cross-functional teams; Technical, Legal and Financial.
- Impart an in-depth knowledge of the recovery service in order to manage team and answer technical client queries.
- Keep abreast of new products and legislation changes to optimise and maximise submissions.
- Resolve bottlenecks and constraints in the process by trouble shooting, developing solutions and initiating new procedures.
- Maintain constant communication with Managing Directors on key changes, team reviews, prioritisation, client experiences, expected submissions and invoicing.
- Maintain metrics and analysis of business performance.
- Project manage the communication and implementation of new products and partnership opportunities in the team.

**Staff**
- Create an organized and efficient team structure and processes.
- Remedy underperforming teams or misaligned structures.
- Oversee line management function of junior staff and performance.
- Mentor, upskill and support service management team.
- Implement, maintain and review incentives, performance reviews and targets.
- Develop and enhance recurring training plans allowing service teams continuous upskill and legislative awareness.
- Recruiting new employees as needed.
- Manage staff budget, staff welfare and process payroll.
- In-person management of account managers for largest and key Company accounts.

**Client Engagement**:

- Represent customer experience within the strategic development of the business roadmap.
- Drive digital enablement strategies across the customer base.
- Executive contact for multiple key accounts.
- On-site client visits and relationship building
- Oversee client communication strategy.
- Monitor strategic client interactions and service delivery.
- Attend in-person Key client Quarterly or Annual reviews
- Develop key client reporting, amalgamate bespoke requirements.
- Provide Analysis of relevant supply chains, Client and Market trends in existing client base to maximise recovery.
- Ad-hoc tasks within vocational abilities

  • Head of Service Design

    2 days ago

    Johannesburg, South Africa Harambee Youth Employment Accelerator Full time

    **Join Our Team as Head of Service Design at Harambee!** Are you passionate about solving youth unemployment and making a real impact? Harambee is looking for a dynamic and visionary **Head of Service Design** to lead our efforts in creating user-centered, impactful experiences. **About the Role**: As the Head of Service Design, you will: - Build and...

  • Head of Trading

    3 days ago

    Johannesburg, Gauteng, South Africa Blueion Support Services Full time R1 000 000 - R2 000 000 per year

    Role Overview:The 2IC / Assistant to the Head of Trading is a senior operational and analytical role. This individual acts as a right-hand to the Head of Trading, ensuring operational continuity, process innovation, and high-quality risk and trading management oversight. The 2IC will cover key duties in the Head of Trading's absence, drive execution of...

  • Head of Service: APAC

    5 days ago

    Johannesburg, South Africa WatersEdge Solutions Full time

    Location: Hybrid – Johannesburg (Melrose Arch)Employment Type: Full-TimeIndustry: Financial Services | B2B | Tax Reclaim OperationsWatersEdge Solutions is seeking an experienced and relationship-driven Head of Service: APAC to lead a high-performing client service function within a globally recognised tax recovery business. This is a leadership opportunity...

  • Head of School

    2 days ago

    Johannesburg, South Africa University of the Witwatersrand Full time

    As Head of the School of Clinical Medicine, you will have the chance to shape the future of healthcare education and research, collaborating with a dynamic team to enhance the school's relevance and effectiveness in the field. **Responsibilities**: The Head of School provides strategic direction, vision, and leadership for the academic unit. They are...

  • Head of Client Service

    7 days ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who we are**: An insights-led creative agency, specialising in all aspects of marketing, with the primary focus being the digital consumer journey. **What we do**: Traditional and digital TTL and social. **What we are looking for: An integrated Client Service Head of Department** **What you will do**: Account management, business and partnership...

  • Head of Division

    2 days ago

    Johannesburg, South Africa University of the Witwatersrand Full time

    **Academic Head of Division (5 years fixed term arrangement, with a possibility of a renewal for a further 5 years)** **Brief Posting Description** **Qualifications**: - A medical qualification, registerable with the HPCSA as a specialist - At least 5 years' experience as a Paediatric sub specialist in Neurodevelopment, - At least 5 years’ experience at...

  • Head Of Engineering

    3 weeks ago

    Johannesburg, South Africa Yassir Full time

    Head of Engineering - Financial Services Yassir Johannesburg, Gauteng, South Africa 2 days ago Became part of the first 25 applicants. Yassir is the leading super App in the Maghreb region set to change the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and...

  • Head of Service

    7 days ago

    Johannesburg Metropolitan Area, South Africa DHYBRID Power Systems GmbH Full time R1 000 000 - R1 400 000 per year

    As Head of Service – Africa at DHYBRID, you will establish and lead our regional service organization, ensuring the reliable operation of hybrid renewable and battery storage systems across the continent. You will manage on-site interventions, preventive maintenance, spare parts logistics, and customer relationships – setting the foundation for...

  • HEAD OF SCHOOL

    22 hours ago

    Johannesburg, South Africa University of the Witwatersrand Full time

    Join to apply for the HEAD OF SCHOOL role at University of the Witwatersrand . 3 days ago Be among the first 25 applicants Brief Description Qualifications and experience: Applicants will hold a PhD in Law or a cognate discipline with a record of accredited publications, postgraduate supervision and teaching in Law. Applicants should be established with...

  • Academic Head of Division

    2 days ago

    Johannesburg, South Africa University of the Witwatersrand Full time

    **Academic Head of Division (5 years fixed term arrangement, with a possibility of a renewal for a further 5 years)** **Brief Posting Description** **Qualifications**: - A medical qualification, registerable with the HPCSA as a specialist - At least 5 years' experience as a Paediatric sub specialist in Cardiology, - At least 5 years’ experience at...