Head of Service: APAC

1 week ago

Johannesburg, South Africa WatersEdge Solutions Full time

Location: Hybrid – Johannesburg (Melrose Arch)Employment Type: Full-TimeIndustry: Financial Services | B2B | Tax Reclaim OperationsWatersEdge Solutions is seeking an experienced and relationship-driven Head of Service: APAC to lead a high-performing client service function within a globally recognised tax recovery business. This is a leadership opportunity to own client delivery across the APAC region, scale service processes, and drive account growth across a premium institutional client base.About the RoleAs the Head of Service, you’ll manage a growing team of Client Service Executives and ensure that top-tier service is consistently delivered across all APAC client accounts. Working closely with senior leadership, you'll lead account reviews, streamline operational processes, and implement strategies to maximise client value and retention. This role combines strategic oversight with hands-on relationship management, playing a critical part in revenue expansion and client success.Key ResponsibilitiesLead, mentor, and scale a team of Client Service Executives to meet service and growth objectivesDrive performance management, goal setting, and team incentives aligned to business outcomesDevelop and implement strategies to deepen client engagement and satisfactionOversee all APAC client relationships, ensuring proactive communication and tailored supportConduct strategic account reviews and identify upsell or cross-sell opportunitiesAnalyse client data and market trends to deliver commercial proposals and unlock growthIdentify inefficiencies and continuously improve internal service workflowsResolve client issues promptly while driving improvements in service speed, accuracy, and complianceMonitor industry trends and regulatory developments impacting the tax reclaim processReport regularly on service performance and communicate insights to senior leadershipWhat You’ll BringBachelor’s degree in Business, Finance, Accounting, Economics, or Law (with a commercial background)Minimum 4 years’ experience in financial services, accounting, management consulting, or similar regulated B2B environmentProven experience leading client-facing teams in a high-performance, client success environmentDeep understanding of asset management and institutional finance (B2B), with strong industry insightExcellent communication and stakeholder engagement skills across all levelsStrong analytical mindset with the ability to problem-solve and drive efficiencyHigh proficiency in Excel and related reporting or documentation toolsNice to HaveFamiliarity with tax reclaim processes or regulatory financial servicesExperience supporting clients in APAC marketsExposure to SaaS, fintech, or digital transformation within a B2B service modelWhat’s On OfferA high-impact leadership role within a globally respected service businessCompetitive compensation and performance-driven incentivesExposure to APAC’s leading institutional finance playersContinuous learning through industry workshops and legislative updatesOpportunity to contribute to a dynamic and values-driven leadership cultureCompany CultureAt WatersEdge Solutions, we connect senior talent with companies redefining client excellence in global financial services. This is a business that values initiative, precision, and continuous improvement. You’ll join a team where leadership is hands-on, collaboration is key, and the client experience is the highest priority. If you have not been contacted within 10 working days, please consider your application unsuccessful.

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