Head of Service Design

2 days ago

Johannesburg, South Africa Harambee Youth Employment Accelerator Full time

**Join Our Team as Head of Service Design at Harambee**

Are you passionate about solving youth unemployment and making a real impact? Harambee is looking for a dynamic and visionary **Head of Service Design** to lead our efforts in creating user-centered, impactful experiences.

**About the Role**: As the Head of Service Design, you will:

- Build and mentor a team committed to research and service design excellence.
- Lead user research initiatives to provide actionable insights for product, service, and organizational strategy.
- Facilitate conversations with various stakeholders to champion collaborative, user-centered design and data-led decision-making.
- Develop communication artifacts to support these initiatives.

**Why Join Harambee?** At Harambee, we're driven by integrity, results, impact, and a passion for South Africa’s youth. Our work is fast-paced and exciting, thanks to partnerships with key stakeholders such as The Presidency of South Africa, Business Unity South Africa, and the Youth Employment Service (YES). If you thrive in a collaborative, flexible environment and enjoy diving into new tech, you're exactly who we're looking for

**Key Responsibilities**:

- Ensure the design and delivery of internal and supported partner services are informed by a deep understanding of user needs, behaviors, and experiences.
- Champion the voice of end users and bridge strategy and implementation to drive cohesive and impactful experiences.
- Improve user experience, satisfaction, and engagement.

**Minimum Requirements**:

- Degree in design, research, anthropology, or a related field.
- Minimum of 8+ years of related experience.
- Ability to engage with and facilitate between diverse stakeholders and customers, from youth to internal and external executives.
- Experience leading, growing, and mentoring design, research, or product teams.
- Experience designing complex, cross-channel experiences, preferably including social impact or public sector experience.

**Competencies**:

- Influential Leadership
- Effective Communication
- Customer-Centric Approach
- Business Acumen
- Strategic Thinking
- Teamwork and Collaboration
- Problem Analysis and Resolution

**Location**: Cape Town or Johannesburg
**Reports to**: Chief Product Officer

Join us at Harambee and let's make a real impact together

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