Head of Service

As 
Head of Service – Africa
 at 
DHYBRID
, you will establish and lead our regional service organization, ensuring the reliable operation of hybrid renewable and battery storage systems across the continent. You will manage on-site interventions, preventive maintenance, spare parts logistics, and customer relationships – setting the foundation for long-term system performance and client satisfaction.

We're looking for a technically strong and hands-on leader who combines deep electrical or control-system expertise with organizational and commercial awareness.

Your ResponsibilitiesService Operations

• Build and lead DHYBRID's regional Service Department in Johannesburg.
• Plan and coordinate on-site interventions across Sub-Saharan Africa.
• Ensure preventive and corrective maintenance of PV-BESS hybrid systems incl. the EMS according to DHYBRID's service standards.
• Supervise commissioning assistance, troubleshooting, and warranty interventions in close coordination with the global engineering and project teams.
• Manage and develop a local network of qualified service partners and technicians.

Customer Support & Relationship Management

• Act as the primary technical contact for existing customers in the region.
• Oversee service-level agreements (SLA) and ensure contractual KPIs are met.
• Support spare parts supply, cost approvals, and quotation handling.
• Coordinate remote support and escalate critical issues to central support teams in Germany.

Process & Quality

• Implement DHYBRID's global service workflows, documentation, and ticketing systems.
• Track service metrics, incident reports, and response times; propose process improvements.
• Conduct site audits and provide training to customer O&M teams.
• Ensure all works comply with HSE standards and local regulations.

Team & Growth

• Build a small but highly capable local team of service engineers and field technicians.
• Coach and train team members, ensuring strong technical and safety competence.
• Collaborate closely with DHYBRID's global Service and Engineering divisions to continuously improve after-sales support and customer satisfaction.

What We're Looking ForRequired Skills & Experience

• Degree or diploma in 
  Electrical Engineering, Automation, or Renewable Energy Systems
  , or equivalent experience.
• 5+ years of experience in 
  service, commissioning, or O&M
   of PV, hybrid, or energy storage systems.
• Proven experience leading field teams and coordinating multi-site service activities.
• Solid understanding of 
  power electronics (PCS, inverters, transformers)
  , 
  SCADA/EMS systems
  , and 
  industrial control hardware (PLC, network components)
  .
• Strong troubleshooting, root-cause analysis, and documentation skills.
• Excellent English communication (written and spoken); German or French is an advantage.
• Based in Johannesburg, with willingness to travel across Africa (up to 40%).
• Valid driver's license and right to work in South Africa.

Nice-to-Haves

• Experience in hybrid power for 
  mining, island grids, or industrial C&I sites
  .
• Familiarity with 
  DHYBRID Universal Power Platform (UPP)
   or comparable EMS/SCADA solutions.
• Basic commercial understanding of SLAs, warranty claims, and service cost structures.
• Background in 
  commissioning leadership or technical service management
   in an international environment.

Personal Strengths

• Strong sense of ownership and reliability.
• Hands-on problem solver with structured working style.
• Motivational team leader with a focus on safety, quality, and customer satisfaction.
• Eager to build and shape a new regional organization.

What We Offer

Impact & Purpose

• Shape the operational backbone of DHYBRID's African projects and ensure the long-term success of our renewable energy systems.

• Growth & Leadership

• High autonomy and responsibility from day one.

• Clear path to regional leadership as the team expands.

• Culture & Collaboration

• Work closely with our international engineering and service teams in Germany and around the world.

• Modern working environment with strong technical support and training.

• Rewards & Flexibility

• Competitive compensation package.
• Company laptop, smartphone, and travel equipment.
• Hybrid work model based in Johannesburg.

Ready to Build the Future of Renewable Energy Service?

If you're ready to lead, grow, and make a tangible impact on Africa's energy transition, we'd love to hear from you.

Send your application – including a short cover letter, CV, and your salary expectations – to 

(Subject: Application – Head of Service Africa, Johannesburg)