Senior People Change Specialist

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

**Role Purpose**

Facilitate the implementation of change management interventions and solutions that empower leaders and employees during strategic projects.

**Requirements**:
**Qualification**:

- Valid Matric certificate.
- Honours degree in Human Resources/Industrial Psychology.
- Prosci qualification.
- Registered Psychometrist (Independent Practice).
- Registered Industrial Psychologist (preferred).

**Experience**:

- Minimum 8 years organisational development experience within an insurance or financial services environment.
- At least 5 years change management implementation experience.
- Exposure to the development and implementation of Organisational Effectiveness interventions (preferred).

**Duties & Responsibilities**

**Internal Process**:

- Facilitate and deliver change management solutions to address people related complexities during projects.
- Own and implement people change initiatives according to business project needs and objectives.
- Partner with the HC team in initiating and improving the effective delivery of HC solutions during change projects.
- Collaborate with the relevant HC teams to facilitate the implementation of initiatives across projects.
- Facilitate change interventions to effectively manage conflict, build teams, create change agility, and build a culture that is aligned to business values.
- Collaborate with stakeholders to implement change development interventions in line with HC leadership framework.
- Facilitate team effectiveness interventions in order to increase collaboration, productivity, and work satisfaction.
- Leverage metrics to shape and inform change solution design and impact.
- Effectively use diagnostic tools and monitor business results to determine the success of interventions.
- Keep abreast of trends and best practices within change management to optimise service delivery.
- Conduct research to drive best practice with the fields of change management.
- Design and implement initiatives (frameworks, methodologies, and tools) to develop or enhance people change performance in business.
- Guide change solutions to align to the employee experience.

**Client**:

- Partner closely with senior stakeholders to provide strategic advice and input into business executive and management teams.
- Build and maintain effective business relationships with all key stakeholders by initiating and maintaining regular interactions.
- Provide holistic client centric solutions, expertise and advice to clients and stakeholders.
- Design and guide the implementation of interventions to ensure alignment of outcomes across the business.
- Coach, advise and provide tools to leaders to successfully lead change in their environment.
- Facilitate interventions that build an innovative, collaborative and client centric culture that supports business purpose and values.
- Collaborate with stakeholders to implement leadership development interventions in line with MMH leadership framework.
- Act as trusted coach and advisor to leaders and employees in the business on organisation effectiveness related matters.
- Compile and submit organisational development scorecards, monthly reports and other related metrics as required.
- Provide business leadership with support aligned to culture and leadership framework.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.

**People**:

- Create a positive work climate and culture to energise and motivate employees.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**Finance**:

- Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and provide inp