Corporate Communications Specialist

Job Description

Manage the development of integrated, innovative communications plans including customer communications journey/strategy
Prepare, write and edit material for external publication
Edit and proofread internal staff communications, including product guides and material from the Learning and Development team

Hello Future, Corporate Communications Specialist,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Job Purpose:
The Corporate Communications Specialist is responsible for developing, managing, and delivering clear, customer-focused communication across multiple channels. This role ensures consistent messaging and high-quality content that informs, educates, and engages customers in line with the organisation’s communication strategy, tone, and brand voice.

Are you someone who can:
Customer Communication

- Translate complex product or policy information into simple, customer-friendly language that enhances understanding and builds trust.
- Ensure all messaging reflects the organisation’s tone of voice, regulatory requirements, and brand standards.
- Updating of new and/or existing Policy documents. This includes templates and Terms and Conditions.
- Ensure that there is no ambiguity and that all Policy documents are easy to understand.
- Ensure soundness and correctness by following proper sign-off procedures (Ops Design, Product Owners, GLC, Reinsurer if the product requires).
- Review and proofread all customer-facing material for clarity, consistency, and accuracy before release.
- Comply with governance in terms of legislative and audit requirements.
- Ensure the drafting, updating and sign-off of Communication Plans in accordance with the Communications Standard

Content Strategy & Collaboration

- Work closely with product, marketing, customer experience, compliance, and design teams to ensure communication supports customer journeys and business priorities.
- Support the development of content frameworks, templates, and messaging guides to promote consistency across touchpoints.
- Track and measure communication effectiveness through feedback, engagement data, and campaign insights to drive continuous improvement.

- Bachelor’s degree in communications, Marketing, Journalism, or a related field.
- 3-5 years’ experience in corporate or customer communication, content writing, or marketing (financial services experience an advantage).
- Strong writing, editing, and proofreading skills across digital and print formats.

Skills & Competencies

- Exceptional written and verbal communication skills with strong attention to detail.
- Ability to simplify complex information for diverse audiences.
- Experience writing for various channels (e.g., digital platforms, direct customer messaging, and campaigns).
- Organised and able to manage multiple priorities and deadlines.
- Collaborative approach with strong stakeholder management skills.
- Commitment to delivering quality, customer-focused communication.

Personal Attributes

- Proactive, curious, and adaptable
- Creative thinker with strong problem-solving ability
- Team player with a positive attitude and growth mindset
- Confident and resilient under pressure

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
- Detail-oriented
- Proactive and accountable
- Calm under pressure
- Collaborative mindset
- Flexible and adaptable in a dynamic work environment

Job Details

21/11/25