Customer Service Officer

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

About the role

• The incumbent is accountable to provide one point of contact for Customers, Sales Teams and other involved parties on the order capture and management process.
• They will manage various tasks relating to the processing and delivery of orders to its customers by communicating with Customers, Finance Teams, Sales Teams, Supply Chain Teams, and third-party Logistics Service Provider(s).
• This role focuses primarily on the items mentioned above, however, includes various other items as required.
• Manage relevant Supply Chain and business required compliance, audit, and related activities.
• Various Supply Chain Reports and Reporting.
• Provide excellent Customer Service to internal and external customers, to deliver on business objectives.

Key responsibilities

• Capturing of orders onto the Haleon CERPS system, using and validating information provided by the customer.
• The accurate and timely execution of all order-related tasks e.g., obtaining purchase order numbers, release of credit holds amongst others to ensure the correct allocation of the maximum amount of stock on every order.
• Manage automated orders as per your customer portfolio
• To identify customer needs and expectations, deliver service requests, ensuring the customer receives an effective service by being efficient.
• Adherence to all relevant legislative and internal controls on this process and the correction retention of documentation related to orders.
• Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required.
• Communication to relevant parties on order information as required. This may be proactive or reactive in nature, depending on the circumstances. The fulfillment of all processes, rules and requirements on customer communication as determined by the Supply Chain function.
• Business reporting (daily, weekly, or monthly).
• Support for other Customer Service Team roles as required (i.e acting as relief when other team members are off work).
• Any other task as defined by the Line Manager.

Qualifications and skills

Required

• Matric / Senior Certificate – required. NQF level 4.
• Proven understanding of business environment and ability to solve problems and Supply Chain issues with Finance teams, warehouse colleagues and customers.
• At least 5 years' experience in Customer Service or relevant Supply Chain role, or other Customer Contact Roles.

Preferred

• Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.

Other Skills/Qualifications

• SAP R/3 in the Order to Cash function – in particular, experience in handling customer orders in SAP.
• Proactive self-starter who works well in a team environment, with minimal supervision.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication skills.
• Analytical and problem-solving skills.
• PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least.
• Experience in Supply Chain operations in an FMCG environment

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We'll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.