Broker Client Services Team Leader

1 week ago

Midrand, South Africa Sanlam Full time

**Who are we?**

**Minimum Qualifications Required**
- Grade 12/Standard 10/NQF 4
- RE 5
- Tertiary Qualification (FSCA Recognized)
- Class of Business: Personal lines

**Minimum Experience**
- Minimum of 5 years’ experience in a broker or client services environment
- Minimum of 5 years’ experience in a Underwriting/Policy Admen Services role
- Minimum of 1 year experience as a Team Leader or 2IC

**Deliverables include, but will not be limited to**
- Team Performance and Productivity
- Project Planning and Execution
- Communication and Coordination
- Management of Service Levels and TAT
- Manage Broker/Client complaints and feedback
- Problem Solving and Decision Marking
- Resource Management
- Documentation and Compliance
- Ensure fair and consistent measurements are in place for the team
- Weekly coaching and training to improve the teams skill sets
- Team Development and Culture

**Essential Requirements**
- Professionalism
- Presentable
- Analytical
- Above average numeric skills
- Must be highly proficient in dealing with clients/brokers at all levels
- Excellent verbal and written communication skills
- Attention to detail
- Self-motivated and Flexibility
- Problem solving skills and solution oriented
- Ability to multi-task and cope with pressure
- Ability to lead people
- Commitment to personal and team goals
- Reporting progress to stakeholders
- Motivating team members to accomplish their goals
- Nurturing team member strengths and identifying areas for improvement

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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