Sales Support Specialist

1 week ago

Midrand, South Africa Nexio Full time

**ROLE PURPOSE**
Nexio supports the Vodacom Indirect Channel through administration support servicing their Indirect Partners and Channels. The primary purpose of the role is to provide general business support to Partner Indirect and Business Channels. The role’s primary responsibilities include, but are not limited to Reporting strategic mobile deals - analysis and insights for deals requests; Reporting and QlikSense analysis of top performing deals; forecasting and analysis of strategic deals to name but a few.

**ROLE REQUIREMENTS**
- Deal sheet loading on Eppix.
- Ensure that deals are linked by account, Dealer ID, and Xcodes
- Workflow systems approval.
- Ensure quoting tool, specials template, and Deal sheet are updated accurately and timeously each month.
- Assist with product testing.
- Utilize solution-capturing experience to identify and prevent erroneous partner orders
- Customer Experience improvement initiatives
- Manage the customer expectation
- Manage Day-to-day service delivery issues
- Drive Eppix CRM adaptation
- Pro-active monitoring and reporting of system problems
- Active participation in system requirements
- Involvement system pre-release testing
- Case by case systems issue intervention
- Participation in system enhancement in the support of segment sales and service delivery to customers
- Systems gap analysis and reporting
- Channel behavior analysis and reporting
- on systems
- Technical input in Product to market forums
- New product Testing
- Continuous System testing
- Process testing
- Product Feedback reporting

**TECHNICAL COMPETENCIES**
- Experience in Telecom’s CRM Systems
- Comprehensive experience in Excel and other related Microsoft Office product Suite
- Experience in dealing with high volume high priority Customer accounts
- Understanding of technical concepts and the
- ability to communicate it as viable appealing market offerings
- Experience in solution sales and relationship management with a track record of solution selling
- Flexibility and problem handling and solving ability
- Ability to work and manage in an ambiguous and changing environment

**QUALIFICATIONS & EXPERIENCE**
- Grade 12 (Matric) essential
- At least 3-year mobile space experience
- Experience of working with Eppix CRM advantageous
- Experience in telecommunications highly advantageous

**LEADERSHIP COMPETENCY REQUIREMENTS**
- Equip the team by way of knowledge sharing
- Encourage collaboration
- Big Picture Solution Realisation
- Holistic Organisational Understanding

  • Social Media Specialist at African Sales Company

    2 weeks ago

    Midrand, South Africa African Sales Company (ASCO) Full time

    Social Media Specialist at African Sales Company (ASCO) Job Purpose The Social Media Specialist plays a key role in enhancing brand presence across social platforms through compelling content, strategic engagement, influencer collaboration, and paid media support. This role bridges community management, content planning, influencer marketing, and paid...

  • Point of Sale

    3 weeks ago

    Midrand, South Africa Famous Brands Full time

    Point of Sale & BI Support Specialist at Famous Brands Join to apply for the Point of Sale & BI Support Specialist role at Famous Brands. Introduction The purpose of this role is to lead the Signature Brands POS and BI Support team to drive system functionality, support the Brands to coordinate POS system information and drive operational efficiency....

  • Internal Sales Support Specialist

    1 week ago

    Midrand, Gauteng, South Africa Epsidon Technology Holdings Full time R250 000 - R400 000 per year

    MAIN PURPOSE OF POSITION:The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries, and to support the activities of the external sales team by marketing our company's brand in a way that is positive, honest, and professional way. The work you do on the phone is directly...

  • Internal Sales Support Specialist

    3 days ago

    Midrand, Gauteng, South Africa Epsidon Technology Holdings Full time R40 000 - R60 000 per year

    MAIN PURPOSE OF POSITION:The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries, and to support the activities of the external sales team by marketing our company's brand in a way that is positive, honest, and professional way. The work you do on the phone is directly...

  • Credit Note Support Specialist

    1 week ago

    Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** A vacancy exist for a Credit Note Support Administrator in the Commercial Operations (VB) department at our Vodacom Midrand Client. The role will be reporting directly to the Billing Team Lead. The main function of this role is to process monthly Credit Notes and to support the Billing Specialists with Billing Activities, Billing Service...

  • Sales Specialist

    7 days ago

    Midrand, South Africa Mezzanine Ware Full time

    **Sales Specialist** - Join us in enabling productive societies across Africa._ **About Mezzanine** Mezzanine designs and builds digital technology solutions for customers across Africa in order to create productive societies. Founded in 2012, Mezzanine has market-leading expertise in the agricultural, health, financial inclusion and education spaces and...

  • Rct Cloud Support Specialist

    1 week ago

    Midrand, South Africa Rectron Full time

    The cloud/software business unit is a sales focused entity within Rectron. Given the complex nature of the sale and the operations of the business, it is important that we provide resellers with exceptional levels of post-sales support to ensure a positive end to end customer experience with Rectron. In addition to the important support role, the support...

  • Specialist: Application Support

    4 days ago

    Midrand, South Africa Workforce Staffing - Gauteng Full time

    Application Support Specialist A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking an Application Support Specialist highly experienced in DevOps, IIS, and .Net. Duties & Responsibilities Application Support and maintenance Provide dedicated support to Sales agents,...

  • Sales Specialist Midrand

    4 days ago

    Midrand, South Africa Network Engineering Full time

    Inside Sales Specialist Reference: NES -KOMU-1 A Global Industrial Equipment Manufacturer in Midrand is looking to hire an experienced Inside Sales Specialist. Duties & Responsibilities Aftermarket Inside Sales Specialist shall be responsible for handling enquiries from an international client base for spare parts for standard and customised engineered...

  • Aftermarket Sales Specialist

    4 days ago

    Midrand, South Africa Network Engineering Full time

    Inside Sales Specialist Reference: NES -KOMU-1 A Global Industrial Equipment Manufacturer in Midrand is looking to hire an experienced Inside Sales Specialist. Duties & Responsibilities Aftermarket Inside Sales Specialist shall be responsible for handling enquiries from an international client base for spare parts for standard and customised engineered...