Credit Note Support Specialist

**ROLE PURPOSE**

A vacancy exist for a Credit Note Support Administrator in the Commercial Operations (VB) department at our Vodacom Midrand Client. The role will be reporting directly to the Billing Team Lead. The main function of this role is to process monthly Credit Notes and to support the Billing Specialists with Billing Activities, Billing Service Requests and account reconciliations.

**ROLE REQUIREMENT**
- Assess, align, process and follow-through on all Specified Customer Sales and Billing activities.
- Billing Credit Notes and Billing Support full circle
- Direct impact on business performance
- Ownership of requirements gathering and analysis
- Assume responsibility for the following:

- Processing of monthly credit notes.
- Support to billing specialists.
- Provisions (Credit note)
- Responsible for daily, weekly and monthly quality indicators and credit note volumes.
- Updating and maintaining Customer details on CRM system
- Liaising with Internal and External Stakeholder
- BILLING SERVICES
- Responsibilities include:

- Responsible for the timeous and effective resolution of billing disputes and queries.
- Provide internal and external support to resolve account and invoice queries
- Responsible for the maintenance and integrity of the billing information on the system
- Ensure customers receive month end bill packs timeously
- Perform account reconciliations to assist with customer dispute resolution
- Maintain the external SLA and internal OLA agreements
- Attend customer meetings
- Assist with sales enablement activities on DHL
- Responsible and manage Service Requests for DHL billing
- Validate and prepare credit note requests
- Process credit notes on the credit note automated system
- Enforce the company business policy and process
- Implement quality checks and ensure compliance to EMTO3 contract to minimize revenue leakage and incorrect billing (penalties and missed billing)
- Responsible for the processes and procedures to ensure success and timeous billing.
- Ensure that all activities are in accordance with management policies and procedures and compliant to relevant legislation

Additional Information:

- Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in their respective trade of Billing Specialist.
- Good financial practice and billing experiences.
- Able to build strong interpersonal relationships with peers, brand leaders, and other senior Exec’s
- Able to be a “big picture” thinker
- The role requires thorough and detailed investigation and clear interpretation skills
- Professional communication skills; great resolution capabilities. Tracking and resolution of billing queries

**TECHNICAL / PROFESSIONAL COMPETENCIES**
- Vodacom Systems Knowledge (Processing and Billing)
- Advanced Excel
- Inquisitive mind and thorough planning
- Sound knowledge of Sales to Order to Billing processes
- Knowledge of Product Development Processes
- Advanced PC skills with Microsoft Office Suite (esp. Excel and Access)
- Working knowledge of data analysis/query tools
- Time management skills
- Ability to work and perform under pressure in demanding and changing environments

**QUALIFICATIONS & EXPERIENCE**
- Matric
- Experience in billing, refunds or financial environment would be advantageous.
- Experience with CRM and Billing Systems

**LEADERSHIP COMPETENCY REQUIREMENTS**
- Exceptional self-managed skills.
- Excellent verbal and written communication.
- Great attention to detail and time management.
- Extensive industry knowledge with an eye towards the future.
- Diplomacy And Patience
- People Skills
- Strategic Thinking
- Listening
- The Ability To Set And Execute the Vision of the Company
- Persuasive Negotiation Skills