First Level IT Helpdesk Technician

7 days ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 70895

**Job Type**
- Permanent

**Job Title**
- First Level IT Helpdesk Technician

**Computer Skills**
- IT,Verbal Communication,hardware,software,ITIL framework,technical expertise,analytical thinking

**Industry**
- Computer - IT

**City**
- Johannesburg

**Province**
- Gauteng
- Provide first level technical support and troubleshooting assistance to end-users.
- Manage and maintain Linux servers, ensuring their smooth operation, and performance.
- Offer desktop support, including hardware and software installation, configuration, and problem resolution.
- Provide network support, including troubleshooting network connectivity issues and assisting with network configurations.
- Assist with limited hardware support, including diagnosing and resolving hardware-related problems.
- Ensure compliance with SLAs and respond to incidents and service requests within agreed time frames.
- Maintain excellent customer relations by addressing user inquiries, concerns, and issues in a professional and timely manner.**Inherent Requirements**
- Provide first level technical support and troubleshooting assistance to end-users.
- Manage and maintain Linux servers, ensuring their smooth operation, and performance.
- Offer desktop support, including hardware and software installation, configuration, and problem resolution.
- Provide network support, including troubleshooting network connectivity issues and assisting with network configurations.
- Assist with limited hardware support, including diagnosing and resolving hardware related problems.
- Ensure compliance with SLAs and respond to incidents and service requests within agreed time frames.
- Maintain excellent customer relations by addressing user inquiries, concerns, and issues in a professional and timely manner.
- Preferred Qualifications:
- Relevant certifications such as CompTIA A+, Linux certifications, or Microsoft certifications.
- Experience with Windows server administration.
- Experience with Linux server administration.
- Understanding of virtualization technologies (e.g., VMware, Xen, XCP-NG).
- Familiarity with ITIL (Information Technology Infrastructure Library) framework

**What Qualification**

**Minimum Qualification**
- Bachelors

**Status**
- Available

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