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Collections/payments Advisor- Pz1

3 weeks ago

Cape Town, South Africa Teleperformance South Africa Full time

Are you ready for your next challenge?

Are you looking for an exciting new opportunity?

If so, read on

With a team of over 410,000+ interaction experts serving 140 countries speaking over 300 Languages and dialects, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business as the Top BPO Operator in South Africa. We have an excellent opportunity for enthusiastic, passionate and driven Inbound and Outbound Collections advisor.

Teleperformance offers a fun, people centric working environment where we will fully support you and your career progression. You will receive a competitive basic salary with excellent benefits, detailed below.

**The Benefits**:

- Salary of UP to R8500 (depending on experience).
- A fabulous, newly refurbished, modern working environment.
- Primary Healthcare (after 6 Months).
- Provident Fund with equal Employers contribution (after 6 Months).
- Employee Assistance Programme.
- Free door to door transport for evening shifts after 7.00 pm.
- Additional Transport Allowance paid mid-month.
- In-depth product and US ‘cultural based’ training.
- Genuine career development opportunities.
- Must have 3-4 years customer-facing experience, preferred in Collections/ Payments related role
- Experience in Zendesk and Intercom (desired but not required)
- You must be a critical thinker and customer centric
- An excellent command of the English language (grammar, pronunciation, pace and voice clarity).
- Exceptional communication skills.
- Driven with a passion to succeed in a fast-paced environment.
- Confident and engaging individual with the ability to build exceptional rapport with customers.
- Ability to deliver an outstanding customer experience, profile customers and match products to individual needs.
- Computer literate with the ability to ‘type and talk’.
- Target driven and self-motivated in order to meet and exceed both team and individual project targets
- Participate actively to make each Teleperformance premises a Great Place to Work

**Job Types**: Full-time, Permanent