Collections Advisors

5 hours ago

Cape Town, Western Cape, South Africa CXP are now part of the Huntswood Group Full time

Job Description
Job Overview:
Do you have a passion for helping customers when they need it most? Join a fast-growing, dynamic team where
empathy meets excellence
. This is your chance to make a real difference in people's lives while building a rewarding career in financial services.

We're looking for
experienced, compassionate advisors
who can support customers during challenging times. Talking about debt isn't easy—but with your understanding and clear communication, you'll create an atmosphere of trust and deliver fair outcomes every time.

If this sounds like you, this is your chance to shine

Responsibilities

  • Be the first point of support for customers via phone, email, and letter
  • Handle payment queries with empathy and professionalism
  • Take full ownership of calls, resolving issues and delivering excellent service
  • Assist vulnerable customers with tailored solutions
  • Make outbound calls and emails to resolve missed payments
  • Ensure compliance with financial regulations and company policies

The Ideal Candidate Will
This is a high impact role in a fast-growing business and hence the ideal candidate will have:

  • Grade 12 or equivalent qualification
  • 2+ years experience in Collections (preferably financial services/fintech)
  • Strong communication and listening skills
  • Ability to handle sensitive conversations with empathy
  • Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles
  • Proficiency in MS Word and Excel
  • Organized, detail-oriented, and goal-driven

Required Skills

  • Excellent verbal and written communication
  • Customer-centric mindset
  • Confidence in decision-making under pressure
  • Ability to work independently and as part of a team
  • Passion for delivering first-class customer service

Salary Range And Work Times

  • Salary to be discussed at the interview stage
  • UK Hours and Rotational Shifts

Core Behaviors
Huntswood a ResultCX company employees have:

A Winning Mindset
Bring You're "A" Game – Passion is contagious Work every day like it's your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership
Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW
Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create "WOW" moments for your customers every time.

Apply

  • Collections Advisor

    2 days ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for youAs our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma Family?At Sigma, we stand...

  • Collections Advisors

    4 hours ago

    Cape Town, Western Cape, South Africa Customer Experience People Sa Ltd Full time

    Job Overview: Do you have a passion for helping customers when they need it most? Join a fast-growing, dynamic team where empathy meets excellence. This is your chance to make a real difference in people's lives while building a rewarding career in financial services. We're looking for experienced, compassionate advisors who can support customers during...

  • Experienced Collections Advisor

    2 days ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for youAs our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma Family?At Sigma, we...

  • Experienced Collections Advisor

    2 days ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma Family?At Sigma, we stand out and were acknowledged in May 2023 by the...

  • Junior Legal Advisor

    1 week ago

    Cape Town, Western Cape, South Africa RPO Recruitment Full time

    RPO Recruitment's client, a renowned Building Consultant with a footprint throughout South Africa is currently seeking a Junior Legal Advisor to join their team of professionals in their Cape Town offices. As a Junior Legal Advisor, you will work closely with senior advisors and assist in providing legal advice and support to...

  • Student Advisor

    5 days ago

    Cape Town, Western Cape, South Africa ADvTECH Full time

    Direct Reporting Line:Head: Student RecruitmentJoin our dynamic team at Emeris as a Student Advisor We have an exciting opportunity for a motivated individual to make a positive impact on the lives of prospective students. As a Student Advisor, you will play a crucial role in student recruitment and engagement. Reporting to the Head: Student Recruitment,...

  • Financial Advisor

    5 days ago

    Cape Town, Western Cape, South Africa Oasis Crescent Full time

    Shape Financial Futures with Oasis GroupAt Oasis, we empower clients to achieve lasting financial success through ethical, expert wealth management. We're seeking an ambitious Financial Advisor to drive business growth, build strong client relationships, and provide tailored investment and financial planning solutions.If you're a results-driven professional...

  • Executive Advisor

    7 days ago

    Cape Town, Western Cape, South Africa Elevance Health Full time

    Anticipated End Date: Position Title:Executive Advisor -Business Information Security OfficerJob Description:Executive Advisor - Business Information Security OfficerLocation: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance....

  • Customer Advisor

    5 hours ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for youCustomer Service AdvisorAs our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma...

  • Service Recovery Advisor-16

    5 hours ago

    Cape Town, Western Cape, South Africa FirstRand Full time

    Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.Hello Service Recovery AdvisorWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it...