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Experienced Collections Advisor
4 weeks ago
Experienced Collections Advisor – Sigma Connected Group As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Join us to represent our clients and deliver top‑tier customer service across various industries. Why Sigma? At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work – voted by our people. Career development and opportunities to apply for internal promotions following your probationary period. Monthly, Quarterly and Annual awards with marvelous prizes. Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders. Receive a tree in the Sigma Forest when you pass probation, tracking its impact on your carbon footprint. Medical Insurance covering doctor visits, optometrist appointments, dental assistance, funeral cover and Group Life Cover – all free to you. Transportation Benefits – shuttle services to ease your commute. Internal Social Media platform for collaboration and community building. An equal, diverse, and inclusive workplace welcoming all amazing people. Your Day‑to‑Day You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections, various back‑office tasks and general enquiries. You will respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts, and systems. The pace is fast with frequent calls, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. Prior knowledge is not required; a willingness to learn and a drive to excel are essential. Requirements Minimum passed Grade 12 / Equivalent. Minimum of 1 year of collections experience as an advisor within the BPO/Contact Centre Industry. Must be available to work rotational shifts, weekends, and public holidays in line with client requirements. Clear Credit and criminal record check. Computer literate. Effective written and verbal communication skills. Experience working in a contact centre is essential. What Amazing People Will Bring to the Role You are someone dedicated to outstanding customer service. You genuinely enjoy assisting people, possess excellent listening, communication, and empathy skills, and confidently address customer inquiries and conflicts. You adapt to change naturally, work independently and in teams, strive towards KPIs, welcome feedback, maintain a positive outlook, and excel under pressure while tracking targets in a fast‑paced environment. Recruitment Process We believe in a straightforward approach and avoid unnecessary hurdles. After sending us your CV, we’ll contact you for a brief phone chat. If we find a fit, you’ll be invited to a Talent Session or a one‑on‑one interview. Successful candidates receive a start date and are welcomed by our fantastic onboarding team. Support During Recruitment If you need any assistance or adjustments at any point during recruitment, feel free to let us know. If you like the sound of being part of the Sigma Family, don’t wait – apply now #J-18808-Ljbffr
