Inbound Contact Centre Agent

**Synopsis** My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. **Qualification and Experience** - Grade 12 - Certificate in Quality Assurance - Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality...

The Contact Resolution Agent is responsible for handling inbound and outbound customer calls, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. The role requires strong communication skills, empathy, problem-solving ability, and adherence to company policies and standards. Duties & Responsibilities Answer...

**PLEASE NOTE; ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED. PLEASE ONLY APPLY IF YOU QUALIFY IN FULL.** Engage in effective written and telephonic communication. Ensure Service Level Agreements are always met and exceeded Maintain consistent service delivery to ensure client retention and satisfaction. Obtain and maintain broad product and industry...

The purpose of the role is to manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed-on service...

Our client in Pretoria works in the financial services industry - they would like to appoint 4 Call Centre Agents to sell their insurance related products. The ability to commute on a daily basis to and from work and to be punctual and adhere to the normal office working hours is very important. One year of Call Centre Agent experience is required, while...

**Call Centre Support Supervisor** **INTRODUCTION**: An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an...

We're looking for a well-spokenCall Centre Agent & Administratorto join our team.If you're great with people, enjoy solving problems, and take pride in providing excellent service, we'd love to hear from you.Call Centre Agent & Administrator·      Location:Office-based, Montana Park, Pretoria·      Contract:Fixed-term, 6...

Executive : Marketing, Creative and New Business Development at Credit Gateway Role Description The Head : Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

**Position**: Sales Call Centre Agent** **Location**:Pretoria** **Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING!** *** **This role plays an integral part in our...

Role DescriptionThe Head: Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing performance data, and motivating the team to meet key performance indicators like...