Contact Resolution Agents

The Contact Resolution Agent is responsible for handling inbound and outbound customer calls, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. The role requires strong communication skills, empathy, problem-solving ability, and adherence to company policies and standards. Duties & Responsibilities Answer...

The Contact Resolution Agent is responsible for handling inbound and outbound customer calls, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. The role requires strong communication skills, empathy, problem-solving ability, and adherence to company policies and standards. Duties & Responsibilities Answer...

**Role overview**: The TooMuchWifi (“Company”) Contact Center Manager is a middle management role that is responsible for overseeing the Company’s entire Contact Center management process and daily operations. This role presents a unique and exciting opportunity to join and grow within a fast-paced Internet Services Provider Company that offers...

Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related, Negotiable) The main purpose of this position is to assist with the development of policies related to the resolution of financial institutions and to assist with the development of resolution plans. **JOB DESCRIPTION** - Conduct research and draft policies related to the resolution...

First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. Handle and de-escalate calls from highly frustrated or challenging customers. Conduct regular 1:1 performance reviews and create development...

First-level manager responsible for the performance, coaching, and development of a team of agents .TasksMonitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development...

A leading call center company in Pretoria is looking for a First-Level Manager to oversee the performance and development of a team of agents. Responsibilities include monitoring agent performance, conducting performance reviews, and ensuring adherence to quality standards. Candidates should have over 2 years of leadership experience within a call center...

**Job Purpose** To manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed upon service levels for...

Job Purpose Trace, research and verify debtor information across multiple channels to maintain accurate and up-to-date contact details. This role supports the effective location of debtors and enables external agents to engage efficiently, facilitating successful repayment arrangements. Job Specifications Trace and verify debtor contact information across...

Full-TimeHerotel BusinessTshwane, ZA / Plattekloof, ZAJob OpeningsNetwork Monitoring AgentHerotel Business is invting applications for the Network Monitoring Agent position. This is an on-site position to be based in Tshwane or Plattekloof.PURPOSE OF THE ROLE:TheNetwork Monitoring Agent is responsible for the real-time monitoring of network and system...