Technical Account Manager

6 days ago

Somerset West, South Africa Carlysle Full time

**Western Cape**, Somerset West**

**Monthly Cost To Company (Market related)**

**New opportunity available as Technical Account Manager this person should be based in Cape Town**

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- **Provide timeous technical support to customers in your designated region in order to optimise their uptime usability of the solution and build their skill and knowledge of all current and future features that the company offer.**
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- **Manage the company’s relationship with the customers allocated to you with the absolute objective of customer retention through service excellence.**
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- **Retention and revenue growth by continuing to promote value added solutions to meet customer needs as well as other initiatives to increase stickiness will be the principles underlying performance measurement of this role.**
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- **Understand the customers’ business needs ensuring that the solutions deployed deliver on their expectations.**
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- **In conjunction with the D&R Account Manager develop sound account strategies that clearly outlines business goals, action plans & objectives to retain, grow share of wallet and secure lasting customer relationships.**
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- **Provide effective product training to both external customers and internal staff.**
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- **Maintain an innovative and dynamic approach to the training process in order to enhance the learning experience e.g. through the assimilation of real case studies etc.**
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- **Provide pre-sales support to the external sales team as and when requested by Sales management.**
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- **Provide developers with customer and market feedback to help identify potential new features or products.**
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- **Document ideas through the CNS process**

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**Education: Minimum Requirements**

**Preferably an IT Diploma or similar technical qualification**

**Job Experience & Skills Required**:
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- **5 to 8 years’ business to-business experience in a client-facing technical support services role.**
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- **Relevant SaaS experience and IT proficiency**
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- **Advanced customer service and technical support ability**
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- **A high level of professionalism**
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- **Ability to multi-task, strong attention to detail and self-motivation.**
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- **Solid technical background with hands on experience**
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- **An ability to grasp customers’ needs and suggest timely solutions**
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**CV’s can be send to**
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- For more information please contact:
**Lehandre Volschenk

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