Sales / Account Manager

Our client is looking for self-motivated, analytical, and pragmatic individual who can match their clients’ needs with their portfolio across AI-augmented Productivity Measurement, Process M&D, Occupational Health & Safety Solutions in terms of business and technical fit. This role also includes an attentive and proactive approach to existing customers to ensure sustained customer success, and to identify opportunities at existing accounts to further grow the business as a Trusted Advisor to the Account.

**Position details**:
Type: Permanent
Responsibilities will include:

- Supports new customer acquisition in the mining industry.
- Presents digital solutions and protocols to clients to secure new business and/or expand existing business agreements.
- Solutions consulting (identifying requirements associated with clients' processing & control approach, information management system, philosophies, protocols, integration requirements, etc. and matching requirements to solutions, planning activities for product/service deployment).
- Engage with Operational Management (e.g. Production Managers), Senior Management (e.g. General Managers) and on occasion the C-suite of Mining customers to understanding client pain points and representing the value proposition of the company.
- Responsible for supporting both the Sales and Engineering Services functions through establishing a business case and technical feasibility, scope, roadmap and architecture for the Solutions of the company, for an offering that leads with service and harnesses technology, whether company or third-party technology
- Creation of repeatable templates and workflows that can be used in future solution definition and sales process.
- Providing critical market feedback to the product management team.
- Facilitate and make use of advanced data analytics, first principle minerals processing simulators, domain knowledge, and packaged solution checklists to determine technical feasibility and quantify the potential benefit of company offerings. The Solution Consultant will guide opportunities through the internal process from
- Sales to,
- Solution Consulting to,
- Implementation (hand-over to company’s PMO function) and finally,
- Conformational post-Commissioning Benefit Studies to create Official References with the client in the form of technical write-ups and/or Technical Conference Papers
- Ensuring, through good client-driven Account Management, that the client is made successful for the long-term by managing dynamics at both the customer and within company’s internal on-going services teams.

Proactively developing new opportunities at existing clients to add value to the client and to grow company’s business as this client.

**Location (country, city): Somerset West, Western Cape**

**Job Qualification & Experience**:
Minimum requirements:

- Engineering Degree (Chemical, Metallurgical or Industrial).
- Minimum 3 years Consultative Selling and Solution experience in Industrial Software (e.g., Processing, Automation, Advanced Control) applied in Minerals Processing.
- Domain knowledge and experience in Minerals Processing.
- Proficient in English, written and verbal communication skills, both client-facing and internal.
- Self-motivated, analytical, structured, and meticulous.
- Proven ability to multi-task between several focus areas (i.e. clients) at a time.
- Critically minded (willing to receive and provide critical feedback).
- Pragmatism (ability to assess and execute required level of detail).
- Proficiency in report writing and client presentations.
- Clear communicator, able to communicate from executive to operations level, with the ability to deliver the appropriate information and messaging of the digital opportunities, services, and requirements at the respective levels.
- Ability to understand and communicate complex concepts quickly and effectively to a variety of different stakeholders (with different technical backgrounds) while collaborating cross-discipline and across companies.
- Sensitive to value and risk, must be able to connect and balance digital service delivery requirements and costs to ensure value for company and clients.

Desired requirements:

- Proficient in using appropriate software platforms for exploratory data analysis.
- Client-facing commercial interest, communication, relationship skills and exposure e.g., in the form of Account Management or Professional Services
- Background in Process Engineering and mining is highly advantageous.

**Company Description**:
A leading, industrial IoT company developing AI-Augmented solutions. Well-reputed for signal processing, enterprise-level software engineering, and deep domain expertise they design and develop technologies that solve problems, and add value, to key global industries.

Their client base spans multiple continents including, but not limited to, Africa, Australasia and South America. They boast a very dynamic and highly qualified team, passi