Technical Account Manager

7 days ago

Somerset West, South Africa JSM Business Services Full time

**Technical Account Manager**

JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team. As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success.

**Your Role**:

- **Customer Retention**: Ensure high customer retention rates.
- **Revenue Growth**: Drive revenue growth through effective upselling and cross-selling within our existing client base.
- **One-Time Sales**: Secure lucrative one-time sales opportunities.
- **Team Collaboration**: Work alongside Customer Care for a seamless client experience.

**Key Performance Indicators**:

- **Customer Satisfaction**: Achieve a CSAT score of 90% or higher.
- **Retention Rate**: Maintain a customer retention rate of 95% or more.
- **Account Growth**: Aim for a minimum of 15% annual account growth.
- **Efficient Response & Resolution**: Keep response time under 4 hours and resolution time under 24 hours.

**Remuneration & Benefits**:

- **Competitive Salary**: Starting from 15k a month plus benefits.
- **Dynamic Commission Structure**: Earn commissions based on Monthly Recurring Revenue (MRR) growth, with tiers incentivizing higher retention and growth rates.
- **One-Time Sales Commissions**: Earn up to 10% commission on high-value one-time sales.
- **Performance Accelerators**: Additional commission for exceptional MRR and one-time sales growth.
- **Additional Incentives**: Including annual trips, technology allowances, flexible work arrangements, and more.

**Qualifications**:

- Proven experience in account management or a similar role.
- Strong sales, negotiation, and communication skills.
- Ability to meet and exceed set KPIs.
- Commitment to ethical and professional conduct.

**Job Types**: Full-time, Permanent

**Experience**:

- Technical Account Manager: 1 year (required)

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