Internal Sales

7 days ago

Johannesburg, South Africa SFG Engineering Services Full time

**Main Purpose**
To provide the internal sales department with all the sales administrative support, ensuring the smooth functioning of the day-to-day sales-related task. Maintaining productivity and customer
support while working alongside sales representatives

**Duties and responsibilities**
- Liaise with dispatch and help to ensure deliveries are made on time and to customer

expectation.
- Prepare quotes for customers and follow up in a timely manner.
- Source products, specs and solutions.
- Check stock, enter orders and expedite to ensure customer deadlines are met.
- Assist Sales Reps working with customers.
- Communicate with customers when orders are ready for pick-up or delivery.
- Solid and proven Switchgear/Controls product knowledge
- Provide product and technical support and advice to customers.
- Expertise in switchgear/controls product brand matching
- Ability to read and to design customized switchgear/controls products based on customer requirements.
- Proven ability to handle quotations, process orders & create invoices
- Excellent skills in customer service
- Take initiative while working well within company policies and procedures.
- Building and maintaining relationships with sales engineers, general contractors,

electrical contractors, and end-users.
- Provide excellent customer service, greeting all customers at the counter, receiving, or answering customer calls.
- Assist customers with product inquiries and purchases, providing solutions.
- Select and offer the correct switchgear/controls products to the customers.
- Process Drives and controls COD orders and payments, ensure orders are picked, print dispatch note and invoice.
- Process sales transactions accurately and efficiently.
- Collaborate with Internal Sales to achieve customer satisfaction.
- Ability to organise workload, processes, or physical objects and spaces.
- Assisting customers before, during and after purchase to satisfactory customer needs.
- Maintain organizational skills.

**Qualifications and Experience**
- Valid Grade 12 certificate
- N6 Certificate in Electrical Engineering or Diploma as an advantage
- Minimum 5+ years’ of experience with electrical switch-gear products is a must.
- Strong knowledge of electrical products - Switch-gear/controls

**Experience with a manufacturer, manufacturer’s representative, or electrical distributor is an advantage.**
- Prior sales and customer service experience
- Ability to work effectively both in a team and independently.
- Experience in counter sales and the warehouse environment.

**Special Requirements**
- Proven inside sale experience.
- Drives and motors basic product knowledge
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize and manage time effectively.
- A sense of urgency with a strong customer service orientation.
- Hard working, resourceful, ambitious with excellent business acumen.
- Basic computer skills and familiarity with **SYSPRO** system as an advantage.

**Working Conditions**
- Primarily performed indoors.
- May be required to assist with other sales and warehouse duties as required.

should the need arise.

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