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Repair Tendering Administrator

3 weeks ago

Cape Town, South Africa Kone Full time

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality._
- Your career is a journey, and how you travel makes a difference._
- It's time to make a move. Join our flow._
- What will you do?_
- Agile support for New Equipment Business, Service Equipment Business & Modernization Business Sales activities.
- Support customer communication and support for maintenance contracts both in preparation, renewal, and cancellation.
- General administration supports and controls safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered, and input.
- Full business support with specific tasks not limited to scheduling plans and updating maintenance plans.
- Take full ownership of customer queries forwarded from the first level and follow up with the field operations team to get a response.
- Support technicians and supervisors in material-related requests (PR creation, check availability, and follow up on delivery).
- Validation of repair sales leads and any missing information with the help of the maintenance team and/or Technical Helpdesk.
- Proactively assist with and explain the tender document content and value to customers.
- Point of contact for customer questions about the tender content, price level, discounts, and scheduling.
- Manage the repair sales funnel and conduct reviews on targets in the sales funnel to make sure we reach our repair business target.

Are you the one?
- 5 years of experience in a similar role with a strong focus on administration tasks.
- A diploma or higher in Business/Finance will be advantageous.
- Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
- Excellent organizational skills - able to perform duties with mínimal supervision.
- Strong problem-solving, interpersonal, and relationship-building skills both internally and externally.
- Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
- Excellent English language skills both spoken and written.

What do we offer?
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- An engaging job with a position description and clear KPI targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility, trust, and respect.
- Value-based culture, behaviors, and ethics.
- Working for a successful multi-national organization.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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