Operations Manager

We are looking for an Operations Manager will lead and manage the Procurement Operations support service and team, ensuring seamless interaction with business users and suppliers. This role will focus on driving continuous improvement, ensuring effective supplier onboarding and compliance, managing training materials, and supporting key system changes. The role will work closely with multiple internal teams and external suppliers to ensure service delivery within agreed standards.

**Key Responsibilities**:

- Lead, manage, and develop a team of support consultants and a service training lead, ensuring succession planning and professional growth.
- Manage and ensure effective adherence to supplier compliance requirements, including, VAT, SARS clearance, B-BBEE, and company registration validation and PAYE assessments.
- Oversee the annual updates of supplier compliance documents, ensuring alignment with TFG and legislative requirements.
- Lead continuous process improvement initiatives, focusing on compliance, process simplification and user experience on the Coupa procurement system. Align the service ticketing processes and catalogue accordingly.
- Implement effective quality assurance controls and perform remedial actions according to agreed standards, ensuring high-quality service delivery.
- Provide excellent operational support to business users and suppliers, ensuring adherence to standards and delivery within SLA and quality requirements. Resolve issues across multiple parties.
- Maintain up-to-date training materials and SOP resources, including reference materials for suppliers and business users.
- Provide effective, fit for purpose training to new suppliers, new users within existing suppliers, new TFG users, and users undergoing system changes.
- Support the System Management team with testing for Coupa releases and ongoing configuration changes, ensuring user requirements are considered and appropriate user change management communication is in place.
- Drive collaboration efforts across NMP Enablement & Central Finance, providing input and executing activities to improve business user and support service departments behaviour.

**Qualifications and Experience**:

- Relevant tertiary qualification in Operations Management, Business Administration, or related field.
- 5-8 years of experience in a similar operations leadership or supplier governance role, preferably in a financial or procurement environment.
- Strong knowledge of supplier compliance, procurement processes and systems (Coupa experience is advantageous).
- Experience in management of service delivery standards, training and development.
- Strong background in continuous improvement, process simplification, and quality assurance.

**Skills**:

- Strong communication and interpersonal skills, capable of liaising with internal teams and external suppliers.
- Excellent organizational skills and attention to detail.
- Ability to manage and execute complex activities with multiple stakeholders.
- Proficient in Microsoft Office, including PowerPoint and Excel.
- Ability to adapt to changing priorities and requirements in a fast-paced environment.
- Systems experience in a procurement or financial function

**Behaviours**:

- Effectively works with others to achieve shared goals
- Demonstrates respect for diverse values, beliefs, and perspectives of others.
- Effectively adjusts behaviour, approach, and decision-making based on the situation
- Develops and prioritizes initiatives aligned with organizational goals and objectives.
- Continuously assesses and improves work processes for efficiency, effectiveness, and quality.
- Solves complex organizational problems by interpreting and simplifying contradictory information.
- Takes accountability for individual and team performance, ensuring others are held to account on agreed targets.
- Inspires, motivates, and empowers teams to go above and beyond for the organization's success.
- Effectively plans, organizes, and directs individual or team activities to achieve desired outcomes.
- Understands and meets the needs and expectations of both internal customers and external suppliers.