Operations Manager

1 week ago

Western Cape, South Africa Shoprite Group Full time

**Purpose of the Job**:
**Purpose of the Role**
To lead and manage the operational delivery team within Transrite, ensuring optimal performance across driver management, shift operations, and logistics execution. This role is responsible for driving service excellence to DC and Freshmark through strategic oversight of daily schedules, vehicle utilisation, and compliance processes. The Operations Manager will play a key role in fostering accountability, resolving operational challenges, and enabling continuous improvement across all touchpoints of the delivery function.

**Job Objectives**:

- Management of Drivers, Shift Managers and Debriefing Personnel
- Daily performance reports
- Monitoring daily and weekly registers - Toll cards, attendance, breakdowns, fines, wash bay,

pre and post trip inspection sheets.
- Disciplinary action and grievance handling.
- Follow up on daily handover book - problems and queries from drivers and stores.
- Weekly feedback reports from debriefing manager on driver performance - fuel, co-driver

and accidents.
- Weekly feedback reports from Operations Shift Managers - vehicle utilisation, service level

to DC and Freshmark, meal allowance schedules and follow up on whether vehicles for service
were booked off.
- Clocking's and the editing thereof
- Managing daily delivery schedule/plan to achieve high service levels to both DC and Freshmark.
- Adhoc Operational tasks that influence the efficiency of the Transrite operation

**Qualifications**:

- Teritary qualification in Transportation or related fields. (Essential)

**Experience**:

- A successful track record (Minimum of 3 years experience) in Operations at Management level in a similar operation

**Knowledge and Skills**:

- Computer literacy: Good all round computer literacy, in particular a thorough working
knowledge of excel
- Special skills: Good interpersonal skills at management and staff level.

**Applicant Feedback Policy**:

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