Business Change Manager

Responsible for designing, planning and implementing logistics solutions, whilst managing stakeholder (internal & external) expectations throughout the solution design and implementation phase.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- This role directly supports company objectives and contributes to identifying, analyzing & developing value-adding and robust solutions for current & prospective customers.
- The Role directly supports the company objectives of effective change management across multiple streams, projects and Business Objectives.
- Ensuring Strategic Business Objectives and Projects are Scoped, analyzed, Implemented, Sustained and Measured
- Effectively managing Change in various Business Segments (Departments). Guiding the Organization through the S-Curve
- It is vital for the success of this position to effectively align internal and external customer needs, processes and solutions, with DSV values, policies and the DSV Road Logistics Strategy.
- The role directly supports the SIGMA goals and Strategy for DSV Road Logistics, identifying, analyzing, and implementing CIP initiatives for Road Logistics.
- Successful collaboration with Business Operations, Global IT, EXCO and Top Management is critical
- Be the overall responsible for DSV Road Logistics business requirements and the delivery within deadlines (in cooperation with our DSV Global IT colleagues) Eg. Ensure business requirements capturing, descriptions, timeboxing and clear prioritizations
- Engineered Solutions: Identify, analyse & develop value-adding, optimized solutions and processes for current internal & external prospective clients;
- OPS Support: Identify Continuous Improvement opportunities in collaboration with Operations and Management. Develop robust solutions to implement and sustain cost saving initiatives throughout the business.
- Root Cause Analysis: Ability to identify and articulate the true cause of challenges in terms of people, process & technology.
- Analysis and recommendations:

- Data (analysis, comparison, sense checking),
- Processes (supporting business objectives, optimized, complete, accurate, relevant, error proofed, common exceptions covered, measurable),
- Facilities (best practices, flow, flexibility, compliance);
- Business cases / feasibility studies: Develop as required depending on financial investment required and risk profile. Tools and aspects to consider include ROI calculations, quantified value, opportunity for productivity improvements and future growth / revenue potential
- Continuous Improvement Management: Manage and Report on Cost Saving and Sigma Initiatives
- Change Management: Manage the Change in the Organization. Taking the Business through the S-Curve Effectively.
- Tools: Ensure that our tools are supporting the business processes.
- Standardisation: Ensure that we standardise the Road Logistics business to the extent possible and ensure adherence to governance model for review and approval of exceptions. As gatekeeper and owner of Road Logistics standards responsible for:

- Ensuring that the AS IS situation is well understood
- Defining suggested new standard
- Aligning the suggested standard with product owners, Global IT, business & management
- Ensuring Process and System Support for the new standard
- Document the new agreed standard and how to roll it out
- Championing the role out of the new standard with support of business super users and operational responsible
- Tracking and reporting of KPIs
- Ensuring adherence to standards
- Protector of Business and Program Principles: Ensure adherence to agreed business and program principles. Active advocate and gatekeeper of agreed principles.
- Prioritisation of system enhancement/requests: Participate in the IT request prioritisation forums.
- System Business Readiness Testing and Coordination: Facilitate & Participate in User Acceptance Testing (UAT) and provide UAT sign-off in due time on system and system changes on behalf of business. Ensure that user acceptance test cases, workarounds and standard operating procedures are maintained and up to date.
- Release Notes: Ensure that release notes are understandable and clearly articulate the business value associated with a release.
- Train the Trainer: Assist with creation of training documentation and maintaining Standard Operating Procedures. Responsible to train the trainers & super users.
- System Super User Support: Point of escalation for super users to assist with classification of potential issues as system or process related. Primary liaison with Global IT.
- Master data: Ensure that master data is governed, maintained, and kept up to date.
- SIGMA: Identify and Implement SIGMA Initiatives
- Group Facilitation: Leading & influencing a diverse group through planning and/or problem solving activities as required, including Advance Quality Planning (AQP) sessions;

**QUALIFICATIONS**
- Matric / Grade 12 (essential)
- B-Eng Degree in Industrial Engineering
- Altern