Site Manager

2 weeks ago

Kempton Park, South Africa Business Directive Contract Services Full time

**Background**

This is a new role in a growing organisation, so if you are excited by the prospect of taking an existing, successful organisation to the next level, then this may be the right opportunity for you

**Duties and Responsibilities**
- Develop and implement plans to successfully deliver exceptional results on campaigns
- Handle client interface, deliver on SLA requirements
- Focus on providing differentiation in a highly competitive industry by exceeding client expectations
- Continuously promote a performance-driven culture and always work towards reaching for amazing results
- Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
- Achieve financial and non-financial targets.
- Improve the key success metrics associated with goals including: Client Satisfaction Score, Service Level Goals, Quality Goals
- Lead, develop, motivate, operational teams
- motivate and manage supervisory team
- Ensure optimal service delivery through scheduling and continuous process improvement.
- Ensure all client questions and complaints are resolved in a timely manner
- Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance
- Handle employee related issues
- Monitoring attendance, punctuality and leave
- Analyze data to determine operational trends and provide solutions to increase, service and quality levels in order to achieve and exceed targets and KPAs
- Set up and manage performance measures.
- Deliver daily, weekly and monthly reports.
- Manage operating budgets.
- Develop rewards and recognition incentives/programs.
- Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed SLA and quality targets
- Continually review internal systems,procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes
- Understand customers' needs and identify solutions that meet the requirements of the customer

**Requirements and Qualifications**
- Passed Grade 12 /NQF4
- Tertiary qualification would be advantageous
- Minimum 5 years’ experience in a Logistics or Supply Chain environment
- Previous experience as a Regional Operations Manager Or Site/Shift Manager
- Clear Criminal Record
- Computer Literate with Strong Excel and good data Capturing Capabilities
- Ability to compose site specific presentations for senior management.
- Reports & Statistics
- Highly proficient in English
- Ability to work shifts
- Valid Driver’s License & Should have own transport

Ability to commute/relocate:

- Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (required)

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