Service Workshop Manager

2 weeks ago


Westonaria, South Africa Fumani Holdings Full time

Lead the achievement of monthly CSI targets and execute customer service strategies, including

implementing Kaizen improvements, service marketing plans, and resolving customer complaints.
- Oversee workshop operations to ensure adherence to OEM, and quality control.
- Manage and control warranty and goodwill claims in line with OEM standards.
- Ensure financial performance of the service department.
- Drive labour efficiency and workflow by optimising technician scheduling, enhancing coordination

with the parts department, and reducing rework or delays.
- Promote staff development through training plans, and monthly performance check-ins.
- Implement and maintain systems for customer engagement.

Qualifications & Experience:

- National Diploma or Degree in Mechanical Engineering, Automotive Technology, or related field.
- Minimum 5 years of experience in service workshop management or a senior technical

supervisory role.
- Experience in customer service, service marketing, and team leadership.
- Strong working knowledge of Isuzu or similar OEM workshop systems and compliance standards.

**Job Types**: Full-time, Permanent, Temp to perm

Work Location: In person

Application Deadline: 2025/07/14



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